ben25
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Posts posted by ben25
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hi JSntgRvr i have just uploaded the log file of Dr.Web CureIt! i saved it as a text document
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i have downloaded the Dr.Web CureIt! software it says tdotmx72.exe in the downloads folder i will try the steps
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there is also a folder called BUDA and a file in that called BUDA_PROP.INF can you do tests on this file this came from the scammer i am not sure what this is
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Hi this is the final picture the last window like you said
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More photos of the first step
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Theses are better pictures of the first step
the 2nd stage is still doing
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This is the first step I took a picture of it cos it has done the first step
the 2nd step it is still doing the stages when it is done I will take a picture of it
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the scammer also sent my friend some files maybe it could be virus can you do some tests on theses files
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i have also took a picture of the scammers email to me
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the windows update page is stuck at this percent 21
the bottom 2 just say pending install and have not changed
the Malwarebytes software i was able to do a full scan and remove the 26 viruses
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i have tried to run a virus scan with malewarebytes and it was running and then it just went off that is strange
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the top update does go up but the bottem two updates are now saying pending and they have not gone up i have also updated the Malwarebytes software now that is saying installing update is that right
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hi is this the right bit it looks like it is going back to the start and doing it again or am i wrong
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this is the next bit it keeps doing is that right or wrong
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this is the next bit it keeps doing it keeps going side to side with the blue circles
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hi is it so post to do this bit or not cause it looks like it is doing the same update bit or am i wrong
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i dont know if it has gone back to the start it is doing it all over again or is that the right way
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the feature update has done 100 percent
but the rest of them say error when i click retry
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when i keep trying to install any updates it just says error and the top one stays at 0 percent says downloading
any other ones just say error when i click retry how do i fix that i have also took a picture of it
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hi JSntgRvr i have got a new fix.log file and i have also took a picture of the windows update page i dont see any message do i just update windows
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i will try to do the FRST64 with the fix.txt again and i will see if the update page is done
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hi so do i have to do the eset online scanner bit cos i have not done that bit. the stage i did was the FRST64 bit
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my friend has got a nasty virus sent to him i need to know how to remove it
in Resolved Malware Removal Logs
Posted
yes i still need help JSntgRvr