ben25

yes i still need help JSntgRvr

hi JSntgRvr i have just uploaded the log file of Dr.Web CureIt! i saved it as a text document cureit(11508).log

i have downloaded the Dr.Web CureIt! software it says tdotmx72.exe in the downloads folder i will try the steps

there is also a folder called BUDA and a file in that called BUDA_PROP.INF can you do tests on this file this came from the scammer i am not sure what this is BUDA.zip

Hi this is the final picture the last window like you said

More photos of the first step

Theses are better pictures of the first step the 2nd stage is still doing

This is the first step I took a picture of it cos it has done the first step the 2nd step it is still doing the stages when it is done I will take a picture of it

the scammer also sent my friend some files maybe it could be virus can you do some tests on theses files TN.zip

i have also took a picture of the scammers email to me

the windows update page is stuck at this percent 21 the bottom 2 just say pending install and have not changed the Malwarebytes software i was able to do a full scan and remove the 26 viruses

i have tried to run a virus scan with malewarebytes and it was running and then it just went off that is strange

the top update does go up but the bottem two updates are now saying pending and they have not gone up i have also updated the Malwarebytes software now that is saying installing update is that right

hi is this the right bit it looks like it is going back to the start and doing it again or am i wrong