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vostro1400

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  1. Good point, Noknojon. I checked Antivir's forum and found a 8/2009 post that said IE is needed. So, that answered my question. Yesterday, I tried to update MB and TM IS 2010 again --- no luck. Afterwards, I reinstalled SAS, checked the box to start SAS when Windows starts (normally not checked), and reran TM Housecall (just in case - no threats). No luck still, so I called it a day. Today...a miracle! When I started my computer, it booted up really fast, just like when it was brand new. After connecting to the internet, I was able to update MB, SAS, and TM IS 2010. I ran MB and SAS in quick scan and TM in full scan --- no threats. Not sure what happened. Was it the threat of installing Antivir? Was it the threat of contacting Dell Technical Support to look at the computer? I don't know, but I'm not going to complain! Although it's been frustrating these past 7 days, trying to troubleshoot this problem, I've learned alot during the journey. Special thanks to Noknojon and Mountaintree16 for your help with my issue. Your responsiveness and advice are much appreciated. Safe surfing.
  2. Mountaintree16 - In response to your post #8: I'm not online without AV. Sorry I wasn't clearer. Yesterday, I downloaded TIS_Download32bit, mbam-set-up, and mbam-clean to my desktop. After disconnecting from the internet, I proceeded to uninstall/install TM --- no luck updating TM. Today, I followed post #5 and #3 (in that order) for MB --- still no luck updating. I tried to manually update TM using their Update_Tool. Files downloaded fine, but when I hit the ok button, I got the message "The application failed to initialize because the window station is shutting down". I didn't know if the update happened, so I checked the TM product info to see what changed: version (17.50.1366.000) and engine (8.952.1009) remained the same, but the pattern changed from 6.775.50 to 6.325.50. Not sure what that means. Yes, I did add the exclusions to TM. No, nothing weird has been happening on my computer or when I'm on the internet (except for not being able to update). When I looked at the TM 60 day update log last week, I did notice that download failures where occurring in 12/2009, but I can't recall if it's because I was updating MB, SAS, or Windows at the time TM was trying to download. I did notice that download failures were occurring 100% of the time beginning 1/18/2010, although 1 spyware pattern managed to get through on 1/20/2010. It's been download failures since then. I no longer have the update log since updating to TM IS 2010. I spoke to a coworker today and he thought I might have a virus that is preventing the updates. My Dell is still covered under a 3 year basic limited warranty and 3 year NBD on-site service. My game plan is to contact Dell to have them look over my computer. I'd like to make sure that I didn't somehow create this problem by messing up some configuration or setting. I don't know that much about computers, but sometimes I know enough to get myself into trouble. I have lots of meetings this week, so I may not get around to contacting Dell until the weekend and having them work on my computer next week. If my computer checks out ok, I'd like to look into whether my computer is infected. If Dell is willing to do this, should I let them? I'm not certain if MB staff and/or experts would prefer to do this since it is affecting the MB program. Would appreciate it if MB staff and/or experts could let me know their preference. And last but not least, I was thinking of using Avira antivir Personal - Free to replace TM. Does Avira-free use IE for updating? Thanks again for all your help and patience.
  3. Noknojon - I did exclude the items from TM A/V and took the additional steps provided in your links. Unfortunately, I'm still getting the error code. Mountaintree16 - I'm not sure. Would appreciate any advice on how to follow-up on this. Noknojon and Mountaintree16 - Below is a more complete history of what steps I've taken to try to resolve the problem before posting my initial request for help. I'm not sure if it (or I) have been a help or hinderance WRT the problem. My subscription to TM will expire in a couple of months. I'm ok with replacing TM with a different AV program, but I'd really like to keep MB. So any advice would be greatly appreciated. Background I originally purchased my laptop computer back in 6/2008. The AV program added was Trend Micro Internet Security 2008. After reading up on security in the Dell forums, I added Malwarebytes (free version) and SuperAntiSpyware (free version). MB and SAS are manually updated once a week and a quick scan is run (all on Thursday), followed by a full scan with TM (on Friday or Saturday). I updated to TM IS 2009 when it became available. The last weekly problem free update and scan was done on 1/14/2010 (MB and SAS) and 1/15/2010 or 1/16/2010 . Internet connection is via a broadband card. When I manually updated MB on 1/21/2010, I got the error code. However, I was able to update SAS. I then tried to update TM, I got a message "Unable to update your protection. Make sure your internet connection works and check your proxy settings before trying again." This happened at night so I left it until the next day. The next day, I Googled "Error Code 732 (0, 0)" and found the Malwarebytes forum (yeah!). I followed Steps 1 - 3 as previously discussed (and even Section D - common issues, questions, and their solutions), but no luck. I uninstalled/reintalled MB (uninstalled via control panel, did a restart, ran the clean-up exe, and downloaded MB from CNET) and ran a quick scan --- no threats; but still unable to update. I tried to do the MB update with the TM firewall temporarily turned off, no luck. I ran a full scan using MB, SAS, and TM --- no threats found. I also ran TM Housecall --- no threats found. I tried to run some TM solutions (EN-1054013, EN-1054011, and EN-1036165) to fix the update problem in TM (in case there was a conflict between TM and MB), no luck. Since I'd been at it for 3-4 hrs and it was past midnight, I called it a day. Today, I upgraded from IE 7 to IE 8; doblechecked the connections and lan tabs to make sure the proper boxes were checked/not checked; and tried to update MB, no luck. Uninstalled MB (per previous paragraph) and SAS (using their assistant) and upgraded from TM IS 2009 to TM IS 2010 (one of the TM solutions said this might fix the problem --- it didn't). I reinstalled MB, quick scan is fine, but update won't work. Reinstalled SAS, update works (I plan to keep it on my computer). Tried to update TM, no luck. Tomorrow, I was planning to unintall TM, uninstall/reintall MB, doublecheck IE 8 connection/lan tab and test to see if I could do a MB update --- this is to check if TM is conflicting with MB. If that didnt' work, I was going to do a system restore prior to 1/14/2010 and see if I could update MB. But before doing all that, I decided to post a note to this forum to get some help to make sure I was doing things right and in the correct order. After posting my note, I saw another note where someone was able to resolve their error code by resetting IE 8 (tools - internet options - advance - reset). I tried it, doubleedcheck the connection/lan tab boxes to make sure the proper boxes were checked/not checked, but still no luck. Noknojon and Mountaintree16 - Tomorrow, I plan to go over your posts and redo your suggestions step-by-step, one last time. I've been at it for >4 hrs today and it's 10 pm; time to call it a day. Thanks again for your help. And to think I was going to get a H1N1 flu shot on Friday and do my taxes this weekend. B)
  4. Hi nokojon and mountaintree 16. Thanks for your reply. I followed your instructions, but they did not resolve the problem. Any further thoughts?
  5. I downloaded the free version of malwarebytes (version 1.44, 1/7/2010) today. When I did an update, I got error code 732 (0, 0). I followed steps 1 - 3 from a forum post (http://www.malwarebytes.org/forums/index.php?showtopic=37120), but the problem persists. My computer has Windows SP SP3, IE8, and Trend Micro Internet Security 2010. Any suggestions on what to do next would be appreciated.
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