[Having issues with updates]

15 minutes ago, AdvancedSetup said:

The best approach would be to reinstall Windows cleanly

Maybe that's what I should do. I've been thinking about it, but I keep putting it off.
Thanks for your cooperation! 👍

[Having issues with updates]

This is my son's old computer. Unfortunately I don't know what he did with it before he gave it to me. Whatever. Using the search tool, I deleted everything I found as KMS. I also uninstalled Panda Dome. Where do I download Farbar and how do I proceed with it?

Thanks for your help!

[Having issues with updates]

Today I followed your instructions and upload the file here. I haven't tried to update since the reinstall. As well as I have not changed any settings in Malwarebytes. I am also attaching a picture of the window that popped up when I pressed update check before the current installation.

mbst-grab-results (2).zip

[Having issues with updates]

45 minutes ago, AdvancedSetup said:

I'm not sure how you're basing if updates are working or not. We often have cycles were rule updates may not go out for an entire day

Do you have a log showing a failure?

I reinstalled MB half an hour ago, so I can't help with a log. Whenever I have a fresh install, the update works, but not for long. When I clicked the Update button, after 10-15 seconds a window popped up with the message: "One or more items in the current update did not complete successfully. Please check your internet connection and try again." It does not change the date or time of the last update. Should I turn on the "Event log data" slider, and where should I look for the file afterwards to send it to you?

[Having issues with updates]

Unfortunately the problem with the update continues 🤔 Sometimes it works for a while, then if I don't use a VPN, it can't be updated. I am using the latest version currently 4.6.6.294, Component pack 1.0.2189

What to do next?

[Having issues with updates]

I did as you both told me. I tried after installation and restarting of the PC by clicking Update check only once. The update is working. Do I need to run Gather Logs again?

[Having issues with updates]

Thank you AdvancedSetup

I did what you told me. I'll upload the file while at the same time making some additions and corrections to my first post which I'll copy here. If possible, please delete my first post.

Hello friends! I'm having trouble checking for an update. With a fresh install of Malwarebytes 4.6.5.293 component pack 1.0.2181, the update works normally, but after a while it stops and when I press Check update it says:  "One or more items in the current update did not complete successfully. Please check your internet connection and try again."

I want to ask if there is any limit on how many times the Update check button will be used? Maybe there is some protection to temporarily block the IP address from which the request is made! As a matter of fact, today I tried using Malwarebytes Privacy VPN and changed my IP address. Then the update was successful on the first try without reinstalling!

If you need to know, I have a premium license for 5 devices, and for now I use 3. One computer with Windows 10, one with Windows 7 and one phone with Android. I have problems with Malwarebytes Mobile Security 5.2.0+37 also, but about them in another topic.

Thanks in advance for your help, attention and patience!

mbst-grab-results.zip

[Having issues with updates]

Hello, I don't know if this is the right thread to ask my question, but I'm also having a problem with the update. I want to ask, is there a limit to how many times the Update check button will be pressed? Maybe there is some protection by blocking the IP address temporarily! With a new installation of Malwarebytes 4.6.5.293 component package 1.0.2181, the update works normally, but after a while it stops, saying: "One or more items in the current update did not complete successfully. Please check your internet connection and try again."

Thanks in advance for your help!

p.s. I have a premium license for 5 devices