mnaot

thank you for your update !

thank you for your willingness to help, attached you can find our Security Training domains. please be aware that they can serve URLs including hosts or sub domains for example both domain.com and *.domain.com should be added to allow-lists. your support representative Dashke wrote then : "I see that the domains' MX records point to outgoing1.ironscales.com. The list has been added to the WL and some entries have been removed from the block list." but we still received complaints, could you please conform it? also, some of our domains (related to our EU site) have MX record which points to outgoing1.eu.ironscales.com please confirm they are added to allow-list as well. is there a way to check a domain/url status in MB without owning the product? thank you IRONSCALES. ISDOMAINS.txt

Hello could you please help resolve : https://forums.malwarebytes.com/topic/301076-urgent-security-training-domains-blocked-by-mb-products/ This was followed up with direct message with support engineer that was willing to help but seems that the matter wasn't resolved and our mutual customers are still suffering from important cybersecurity product being unaccessible . could you please assist and solve it? Kind Regards

Dear Malwarebytes team , following up on the un-answered topic here: https://forums.malwarebytes.com/topic/301076-urgent-security-training-domains-blocked-by-mb-products/ could you tell if it was addressed ? thank you Moshe.

bumping this - the information was provided in PM as requested. thanks.

thank you @Dashke I have PM'ed you the information.

Dear Malwarebytes team, This is regarding Malwarebytes products blocking our CyberSecurity Simulation and Training domains. we would like you to add them to your allow-list. Currently some of our domains are blocked by your products see example image attached. The full list of domains can be sent to you directly once replied. The domains and pages hosted on them are part of IRONSCALES customers’ Email Security Training Campaigns, powered by IRONSCALES Anti Phishing Training & Simulation product. The sites aren't malicious or phishing, they are used just for training of employees and sent only in internal email system, not publicly. Because of their similarity to real phishing sites we believe Malwarebytes mistakenly classifies them as phishing or other negative category and blocks our customers from accessing them, which is very bad for our customers and to us business wise. To be clear, there are no phishing resources on these domains/websites and any click on the page will lead you to an IRONSCALES Security Training page and educate the user to avoid real phishing attacks, therefore strengthening the security of the organization and the online world as a whole. you can learn more details about our product here: https://ironscales.com/solutions/threat-assessment/phishing-training/ Let me know if you would like us to provide any more information, proof of domain ownership or any other resources. we would appreciate any help on this at the earliest as this has big business impact on us. Thank you for your help, Moshe Naot Director, R&D mnaot at ironscales dot com