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jcrinc

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  1. I had this same problem a couple weeks ago with a different program. It's happening again. This time it's a Microsoft item. Sometimes the popup says it's malware and other times it's a trojan. I've attached the log. mbst-grab-results.zip
  2. My scan is clean now. Thank you. I have no idea how that program got installed on my system. I tried to remove it with Add/Remove and it didn't show up there. I even tried to get rid of it by going to the directory, but when I tried, it would say something was using it, even though I had absolutely nothing running. I really appreciate you taking the time to help me. Your directions were easy to follow and I'm now popup free. Have a great day.
  3. Oh, my gosh, I think you helped me fix it! I haven't seen the popup! And that stupid program is gone. Thank you so very much for helping me.
  4. Okay, I ran it again and here are two logs. Addition.txt Fixlog.txt
  5. Thank you so much for trying to help me. I'm still getting the same popups. Here are the files you asked for.30.07.2023_11.51.38.zip I'll go do the second scan now. Quarantine.zip
  6. And I did see that Ice Cream E-reader, but it's nothing I personally installed and not something I can find a way to delete.
  7. Here's the log. Popup is still happening. Fixlog.txt
  8. Hi. I keep getting a popup saying a website is being blocked for either malware or a trojan. The site it's mentioning is some type of E-reader. I also got a window popping up asking if I wanted to allow that program to make changes to my pc. I said no. I don't use any E-reader. I followed the path in the popup and see this program on my computer (pre-installed?) and attempted to just delete it, but it won't let me. The popup is driving me nuts. It's happening nonstop. I'm not sure what to do. Thank you for your help. I've seen other posts, so I followed the instructions to send the log. mbst-grab-results.zip
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