MBUSR
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Posts posted by MBUSR
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I have talked to the support about this and they said that this should be addressed in the next update with version 5.9. They did not have a ETA. I hope they figure it out and can fix the slow scan.
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6 minutes ago, AdvancedSetup said:
Amazing, but Dev team replied. Sorry but it doesn't look like it will be happening any time soon as hoped.
OK. What a shame. I was hoping for it happen atleast this year but I guess we have to wait. I hope it will happen someday.
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6 minutes ago, AdvancedSetup said:
Found it and posted asking for a status update
That was quick :) Thanks. Let me know when you know anything :)
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Where is "scheduled scans" setting located in MB Premium V.5?
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On 10/13/2023 at 9:35 PM, AdvancedSetup said:
The team says that they are actually discussing it already. Looks like it might still be a while though. Possibly in the Jan-Feb time frame but obviously I cannot promise that.
Any update on this? Have you heard anything new? We are almost May month.
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14 minutes ago, Porthos said:
Go ahead. Keep in mind there is nothing in them that can cause ou harm and I am not the only one that might need to see them.
Sent. Check your inbox from our previous PM. As long as its shared among people associated with Malwarebytes is fine with me. Thanks for trying to help me. I appreciate it :)
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3 minutes ago, Porthos said:
I need a new set of logs.
I can provide that but im not comfortable sharing it publicly. If its alright with you I can send it via PM?
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I have also noticed when I use "Clear Browser Guard storage" I can see in the Dashboard that the Browser Guard blocks Ads and Trackers but when restarting Firefox and the issue comes back the Browser Guard does not block anything. It does not do its job whith the issue im having.
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Here is an update. I have access to "Content Control" and "Import & Export" now but there is still an "Lock" icon on them. When clicking on "Statistics" tab on the Dashboard there is an "Lock" icon on "Content" and "Show more history": When clicking on them it tells me to upgrade to Premium. I have Premium already. It works fine on Edge Browser. It just dont work properly with Firefox. The only thing that have worked is to "Clear Browser Guard storage" from "Support" section but after restarting Firefox the issue comes back. Dont know if its a Firefox issue or Browser Guard issue? Anyone using Malwarebytes Browser Guard extension with Firefox can say if it works for you properly without the issue I have?
I have already contacted Malwarebytes support and been testing some possible solutions but we still have not found anything that works. I was hoping if someone would knew the cause of this issue and know how to fix it? Thanks in advance.
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Please check your inbox :)
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Im using Malwarebytes Premium on Windows 11 with the Browser Guard extension. There is a lock icon on "Content Control" and "Import and Export". When clicking on them it says that I have to upgrade to Premium version. Im using already the Premium version of Malwarebytes. Previously it worked by "Factory reset" the Browser Guard extension but after restarting computer it goes back to with the lock on them again. I have tried to reinstall the Browser Guard extension and it works until I restart the computer. I have tried also to reinstall Firefox but again it goes back to the lock on them. Im not sure what is causing this? Any working fix for this? Thanks in advance.
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Im using the latest MB version 5.5.1. Both scheduled and manual scans are very slow. I have around 500 apps and it sometime takes around 2 hours for a full scan. Before it took around 5 min for a full scan. I have had this issue for a long time now. Battery optimization is turned off. I have tried to reinstall but did not fix the issue. Im on Android 14. Does anyone else experiencing this? Whats the issue and how do I fix this?
Second thing is when entering the app I get directed to scan status everytime. In there shows that full scan is done but the button shows "Stop" like it still scanning. Should I not be directed to the dashboard instead? Also in scanning status the clock is static and changes when the app starts to scan next app. Is this normal?
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5 hours ago, Porthos said:
Try a reset
No issue here
Thanks a lot. It worked 😀
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"Content Control" and "Import & Export" option has a "lock" icon on it and when clicking on them it says that I have to upgrade to Premium. I have Premium already. Everything else works fine and works fine on Edge too but not on Firefox. Have tested on a clean install of Firefox but I still cant access Content Control and Import & Export. Is there anyone else that have this issue? Any word from Malwarebytes staff on this issue? How do I fix this?
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@FreeBird00 The solution for me was to reinstall the Browser Guard.
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The solution for the issue posted above was just to reinstall the Browser Guard. Everything works fine now :)
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@FreeBird00 Im having the same issue. Did you got it fixed?
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Im using the extension. When I go to "Full protection" tab I can see "Browser Guard" activated but "Device security" saying that I should upgrade. When I click on upgrade it sends me to Malwarebytes website and wants me to purchase Malwarebytes Premium but I already have Premium installed on my PC. Im using Firefox. What am I missing?
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@AdvancedSetup Why is the icon white and not blue?
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I am curious if I really need Malwarebytes Browser Guard extenstion for Firefox? I have already uBlock Origin installed and very happy with it. Should I install Malwarebytes Browser Guard too and why?
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2 minutes ago, AdvancedSetup said:
Thank you for the input @MBUSR
I will pass along your feedback.
Thank you. I appreciate it :)
What is the latest version of MBG for Firefox?
in Firefox
Posted
Noticed that on my Edge browser MBG updated to version: 3.0.7 but on my Firefox browser it is still on version: 2.6.27. Is the Firefox version same for you too or is there any update on its way for Firefox too? If there is any updates on its way to Firefox I hope they have fixed it so it can run properly when Incognito mode is always on with Firefox.
Second, when I try to manually update MBG in the extension I get this error: An error occured. Please try again or contact Support. Tried to reset MBG and then restart the browser but still get the error. Any idea why this is happening?