WaterWomble

Hi Vivian I don't know the answer but you're not alone. I am having similar problems with my Android device's Privacy VPN connection to the Brisbane server. Maybe try another server, or clear the App's cache if you are on Android (App info/ Storage / clear cache) and retry. Hope this helps Cheers Peter

Ok, thanks - really appreciate your attempts to sort this for me. Cheers

Hi I think I've changed the DNS server configurations correctly - for both wifi and ethernet. I followed your instructions (including creating a restore point). I did the full clean etc when connected to wifi last night and got the same result. I have just attempted a reinstall of the VPN with my PC tethered to my phone via USB and no change in program performance either. I can get the software to start by opening the exe file in the UI folder, but there is not a entry in the start menu for it now I've run FRST again and here are the updated files. Addition.txt FRST.txt

Hi again Thanks once more for the quick reply. Network issues would make sense. The network here is a bit flaky - both cellular and the property WiFi. I should have a better connection tomorrow so can retest then as well. I've run the scan as requested. The files are attached. Kind regards Peter Addition.txt FRST.txt

Hi and thanks. This isn't a new or additional machine and i do have a spare seat available on my subscription, after installing privacy on my android and this machine. I will raise a support ticket. I also ran the MBST. The results are attached here. Cheers Peter mbst-grab-results.zip

HI All After running Malwarebytes for years, I've recently purchased privacy VPN. I've had multiple attempts to install with the online installer. (downloaded MBPrivacySetup.exe) I am currently travelling and on a very slow internet connection Im running Windows 11 on a Surface book 3 which I believe is fully up to date with Windows and drivers I have activated Privacy VPN on my subscription The installer starts, seems to download files but after downloading and saying installing, an error occurs that says installation failed and to go to the installation help URL....but When I check the installation folder for Privacy VPN, there are a heap of files there; and Malwarebytes Privacy appears in my start programs list and starts up; and When I open it the License details are there; When I try to connect to a VPN server i get the Error code MB404104 - see attached screen snip I have tried both servers in Japan and some in Australia, and New Zealand Could my slow internet connection here (Micronesia) be causing an issue at installation?