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This has been solved, fortunately. The support individual provided me a new, updated lifetime license because my previous license key was under an obsolete format. I appreciate all the help and the quick response. My Malwarebytes Premium is now set up. I will say that it is a bit scary when you do not have access to the email with which you purchase the product. I was lucky enough to have my old email reinstated by my old university. Not all of them will do that, so for others in the future, I hope there is an alternative ID process, so they do not get locked out of their purchases because of an email address being lost or a receipt not being available. Thank you all!

I definitely did the forwarding. I should probably keep a hard copy as well.

If I do not hear something back, I will send you a PM. Thanks!

Hi, AdvancedSetup, I received an email from Nektarios and sent him/her my receipt (proof of purchase). I am waiting to hear back from this individual. Would you like me to send you a message still as well?

Yep. I'm in my old email now. That was from the attempt you told me to make yesterday.

I just created an account with the email. I never had an account made in the past. I tried to register my ID and key under "Add a subscription," and it would not let me. It says, "Unable to register License Key."

Crisis averted. I contacted my old university and they managed to unlock the account for me. So I have my receipt and everything from over 10 years ago. However, I still can't register my keys with that email account. Support ticket 4203394

And if it helps, the university email uses my last name in the address, and I can show proof of attendance/graduation and other ID.

Also, I don’t know how to show proof of purchase when the only way to do that is to show a receipt from about ten years ago on an email address that has now been deleted. I can provide as much proof of ID as they’d like, however. If that is not enough, I am now barred from a product I like and purchased because of an email address being gone.

Hi, AdvancedSetup, I don’t have a ticket number yet. I used the old email in the email field. I don’t have access to that email because it was deleted by my undergrad university because they don’t store emails on their servers forever. If I use my current email, it gets automatically rejected because that email isn’t associated with a license key. So my only hope is that they read the contents of the message using my old email address and choose to contact me via my new email address. So far, I’ve gotten no response.

I hope so. I love Malwarebytes. Thank you for your assistance.

The card was like ten years ago at this point. I can tell them the device that it was on, my name, and that information. Hopefully, that's sufficient.

Also, can MBM recognize if a device has not been used in a while? Will it automatically deactivate on a device due to no use? Because that would be a way for me to use my license ID and license key again (assuming it is not an inordinately long time).

I sure will. Sorry if I sounded a little short there; I appreciate your help.

I have no idea. That's the point. The ticket number is going to the old dead email address. It won't go to my new one. It only goes to the email you have in the email field, and if the email in the email field is not associated with a subscription, it automatically get rejected. That was my problem above. Which leaves me with the sickening feeling of thinking that my license key and license ID might end up being unusable due to a dead email address, and I was just using MBM days ago.

Okay. I put the old email in the email field and left a message like: " Hello, support: I have a license ID and license key for a purchase I made years ago. I had Malwarebytes Premium working on my laptop a few days ago perfectly fine. However, I had to reformat my laptop, and in the process of that, my Malwarebytes was deleted without a deactivation. When I try to activate the device on a fresh reinstall of the program, I get told that I have hit my device limit. So I figured, well, I could create an account and register my license online and then deactivate a device from an account. When I tried to do that, I get a red message that states "Unable to register License Key." Please contact me at [new email]. I have no access to the [old email]. It is an old university email account that is no longer in existence. Would appreciate any help you can provide. Thank you!" Hopefully it goes through and they contact me at the new email.

It probably is in the system, but they will send a communication to my old email that I can no longer access. So they will be communicating with a dead email. Meaning I won't be receiving their messages to help me with the account issue. Unless you're saying they'll just resolve the issue on their own without communicating with me. In that case, sure I can try it.

Okay. I will do that, but I think the rejection is automated because the closed ticket email came at the same time that the support request email showed up. I will try the above, but I am pretty sure it just automatically rejects responding to emails that are not in the subscription system.

Well, I can provide my old email address, but if they send a response message to it, I can't receive it because it's no longer in existence. So I'm afraid they'll be sending messages to a dead account. I won't be receiving the messages with my current email address.

The closed ticket number was: Support ticket 4203374 I received this message: Thank you for contacting Malwarebytes support, we're unable to locate a subscription with the email provided. If another email address was used to purchase your subscription, please submit a new ticket with that email address. If you are using our free trial product and: Are interested in becoming a Malwarebytes customer, check out our available plans here Need additional help, visit our Forums Please do not reply to this ticket as the ticket has been closed. Regards, Malwarebytes Support

When I use that, my ticket gets rejected because it doesn't recognize a subscription with the email. The email I purchased Malwarebytes with was a university email back in like 2013 that I no longer have access to because the university deleted the email. Please don't tell me that because the original email account from years ago does not work that my license ID and license key can never work again.

Hello, support: I have a license ID and license key for a purchase I made years ago. I had Malwarebytes Premium working on my laptop a few days ago perfectly fine. However, I had to reformat my laptop, and in the process of that, my Malwarebytes was deleted without a deactivation. When I try to activate the device on a fresh reinstall of the program, I get told that I have hit my device limit. So I figured, well, I could create an account and register my license online and then deactivate a device from an account. When I tried to do that, I get a red message that states "Unable to register License Key." Would appreciate any help you can provide. Thank you!