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envirossf

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  1. Hi AdvancedSetup, Glad I got a smile out of you! 1) I use BitWarden password manager on all my devices,, love it. 2) I've been using PatchMyPC for a while on both laptops. 3) I've started backing up on a new flash drive, also setting windows system restore points more often. 4) I'll check out the browser guards you recommend. I've always found them a bit too restricting in the past. Maybe I just need to adjust the settings better for my uses. 5) I'll definitely be checking out the Malwarebytes blog to keep up better. BTW, you've been fantastic to work with, many great suggestions, exceeding my expectations for my first time on this forum! I'll definitely be coming back to check out all the different topics. Once more, thanks again!😎
  2. Hi AdvancedSetup, Well, it's 9:30 pm where I'm at and my ACER is finally set up correctly again. The reset worked great, the new version of Win10 I downloaded well, with no errors or malware included! I did take your advice though, and ended up downloading new copies of all my old programs. Luckily, I was able to sync my Firefox and Chrome setups and replicated them on the new setup. The worst part was going through all the settings for all the windows components, and changing them how I like them. Getting rid of all the bloatware that came with the new install took quite a while also. I did also run several of the scans you gave me including the ESET, MSERT, and Farbar, along with Malwarbytes and Defender. All came back with no results for malware of any kind. All the issues I was having are now resolved. Thanks again for all the time and effort you put in helping me out. It is very much appreciated! BTW, I've moved so many times (because of my work, usually) that I kinda like my old garbage cans. I just like them emptied!
  3. Thanks for the options, but instead of the ISO I was going to use, I decided to try a PC Reset using the cloud option. I choose the full reset option, not saving my settings and programs, in case any of them were causing the issues I was having. And by choosing the cloud option, I know I am getting the most current version straight from Microsoft. As for my programs and files, I have the Easy Computer Sync System, which has a cable that connects 2 PC's, and has programming that allows for transferring files, programs, etc between them. I have the same programs on both laptops. Even the same settings for each program. The only issue I will have (if the rest works properly and the ACER starts up and runs fine!) is restoring all my windows settings, which will still take some time, but a lot less than having to restore everything else. Thanks again!
  4. I did see it in the program, but the 2nd time it came out with 0 detections, so I believe it fixed whatever issues it found. As for the reset, I want to stay with Windows 10. My bad laptop is an Acer that doesn't have a touch screen, but it does have a good SSD. The one I'm communicating with you on is an ASUS that has an old SATA drive with a battery issue, that only works when the power cord is plugged in. The Windows 10 install on it runs great though, with no issues. So I made and ISO that I put on a flash drive that I can use to load the ACER if I decide to wipe it. As it is now I have 3 major issues with the current install on the ACER: 1) The WIndows Update page doesn't show any dialogue other than the Window Update heading. Underneath that where it normally states "You're up to date", the page is blank and looks like its still loading. The troubleshooter can't find the issue, so I suspect the files are missing. 2) The task manager page won't load, it says the files are missing or deleted. 3) It won't let me change from a local administrator to a Microsoft account administrator. It keeps stating that I have an incorrect password, even when I create a new one, have it accepted and try to log in. I don't know if any of the malware I had deleted these file and the program can find them to replace them on restarts or what. I've tried all the scannow variations and different windows fixes and nothing seems to work. My only alternative may be to wipe the drive an use the ISO to start over. Regardless, I want to thank you for all your time and effort helping me, and you've given me some valuable advice and some different scans I've kept in case I pick up something new after a new install. (I am going to be a lot more careful watching out for threats, and fortify my system in addition to Defender.) At least I know where to come now if I have problems. Thanks again!
  5. Hi AdvancedSetup, I ran the ESET scanner and it came up with 8 detected objects, and all were deleted. I exited the scanner and restarted the computer just to check to see if any issues were reoccurring, but the scan came up with 0 detected objects. The scan logs are attached. I will await further instructions, thanks. log.txt
  6. Please disregard my last post AdvancedSetup. I was able to resolve the situation and get the computer running. Still extremely glitchy though! Some programs run fine, but windows update page in settings does not show anything, even though offline Defender scan ran fine and came up with no problems. Anyway, I am now going to try and run the ESET scanner you suggested. I will post the results when completed. Thanks
  7. Hi AdvanceSetup, After our last conversation (on Saturday night), I shut down the laptop, and thought I'd start it up today after a day off watching football. I have another old Win10 laptop (the one I've been communicating with you on) I used when needed. Today, when I tried stating the problem one, I got to the log on screen ready to enter my pin and I was unable because it said it didn't recognize me, status 0cx000006d, sub status 0cx00000e5. I checked and found that this results from a bad windows update situation or something related (my translation). I have tried getting into startup or safe mode, and I am unable. I've tried pushing power button on and off, it won't show the screen in order to initiate Safe mode,or get to the troubleshooting or advanced options page. I tried the task manager, and the blue screen with the limited options popped up. I chose shutdown, and it took a while but it shut down. I am trying to figure out how to proceed, as I'm stuck. I think I may need to just try to reset the problem unit, using this one to transfer all information. I do have a Cable Matters Easy Computer transfer cable.
  8. Hi AdvanceSetup, I ran the MSERT, and after pressing the finish button, it said there were no virus or malware on the computer. However, during the scan it showed that there were 37 infected files. I know from reading the info that detections during the scan are most likely caused by fragment of past infections, but does the MSERT remove these fragments or otherwise remediate them? If not, isn't it possible that hey could still cause issues, even if the MSERT's code tells it the computer is clean? Also does this tool work as a malware remover along with a detector. MS doesn't specifically answer the question, or if it does, the method. Thanks again for your much needed help and patience! BTW., the log file is attached. msert.log
  9. Sorry AdvanceSetup, My bad, I mistakenly ran the scan instead of the fix (been a long day)! The correct procedure was performed and the correct file is now attached. I appreciate your patience and efforts, thanks again! Fixlog.txt
  10. OK, scan was run, files attached. No restart was requested. I restarted Defender with all protections. I am going to restart the laptop myself after a Defender quick scan, and check the behavior. Thanks FRST.txt Addition.txt
  11. Ok, just so I have this correct before I run it : I have a FRST folder on my desktop containing the following files: -FRST64.exe -FRSTEnglish.exe -FRST.txt -Addition.txt -and I added the fixlist.txt here There are no temp files or residual files on the laptop. Defender is turned off and I have no special firewall rules I use BitWarden for my password manager. All other programs are closed. I am now ready to open and run the FRST64.exe from this folder location, follow all reboots, and hopefully the issues I've experienced will be resolved. Does this look correct? Thanks
  12. Here you are AdvanceSetup, Let me know if it gets you what your looking for, or if I need to try something else. Thanks FRST.txt Addition.txt
  13. Thanks for responding AdvanceSetup, I followed all the steps above and am attaching files requested. Awaiting further instuctions. BTW., I am communicating on a laptop different from the one being discussed, and all requested files will be copied and transfered to this machine with a usb flash drive. Sorry, no replicator or transport access available! mbst-grab-results.zip
  14. Hi Everyone, 1st post here, so... My laptop started acting strange (I'm signed in as local administrator and tried to change to Microsoft administrator in order to set a restore point or backup my work. Everytime I attempted, a notification stating incorrect password popped up. I created a new password, but every time I used it and then tried to do something else, the notification popped up again, and told me I had an incorrect password). I started running virus scans. I ran an offline Defender scan and it came back warning stating possible hosts file hijack, restart to reset and clear. I rescanned and checked for issues. A registry key was listed as hijacked, with 3 registry keys hijacked (attached below)3detect.txt. I reran scan and issue kept coming back without fixing or removing it. I started running other virus scans (downloaded from another clean laptop to a flash drive, and used for scan on infected PC) I ran Malwarebytes and came up with the results listed on the 2nd file listed below. virus4.txt I then ran AdwCleaner to try to remove the threats. The scans came back with no detections. I then tried the Emisoft Emergency Kit, and the scan came back with no detections. I then tried the Sophos Scan and Clean. The scan came back with no detections. The last one I tried was the ClamWin Portable. After taking almost all day for it to complete, it came back with 1 detection showing C:\Users\Steven(my actual name)\Documents\Apps&Programs Setups\UnpackedDrivers\ALU3.6.8zip:Win.Rootkit.ShadowHammer-6935338-0. I googled it and I saw it was a hijacker that was found to infect ASUS laptops and mess with the user controls. There was a checker from ASUS that I downloaded, and it came back stating that the checker only worked on ASUS laptops (mine is an ACER). I looked further and saw that other systems had also been affected, but ACER was not listed. I've reached the end of my limited knowledge, and am looking for any suggestions, links, fixes, etc. to get rid of this damn thing. Any help would be greatly appreciated, as I really don't want to go nuclear, and erase and reset everything. (unless that's the only alternative) Thanks in advance!
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