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Benjie

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Everything posted by Benjie

  1. Benjie
    Files generated when Avast was turned off. I'd be sleeping for now thanks for your help and will wait for further instructions. Addition.txt FRST.txt
  2. Benjie
    FRST was still able to produce these files. I am sorry but it has been a long night for me and its about to be morning again in a couple of minutes or so. I do hope to hear from you soon an I would like to thank JSntgRvr for sticking with me as long as possible. I would follow you next recommendations and instructions as soon as I wake up, 6 to 8 hours from now. Thank you for helping me. Addition.txt FRST.txt
  3. Benjie
    Actually the Primary problem was kinda fixed, which was the endless reboot, but after the instruction of making sure that all kapersky files were removed along with some remaining malware - my laptop keyboard, USB keyboard and mouse, and all audio devices became unresponsive due to this problem (first picture) and even though I unisntall them then scan for hardware changes and restart accordingly l, the problem still persisted. Happy to have your help. I may be slow as I am using my touch pad and on screen keyboard to navigate through my laptop. As doing the frst scan, Avast popped this up. What should I do? (Second photo)
  4. Benjie
    Will do please wait for a bit.
  5. Benjie
    This was the result on both audio and keyboard troubleshooting
  6. Benjie
    Is it possible to go back before the devices were unresponsive?
  7. Benjie
    What do I do after installation of drivers?
  8. Benjie
    Waiting for your next instructions.
  9. Benjie
    I believe that a problem that persists in my laptop is that when I unintsall a device, it does not give me the option to delete its drivers. And if allowed to delete the driver, after scanning for hardware changes, it still returns to being unable to function. Remember when you told me to restore to a previous restore point - the laptop said that it was unsuccessful probably due to an antivirus. Should we start from there and work our way back to deleting the remaining malware after the Primary removal of malware. This is because after the laptop was successfully booted the first time, all the devices were good to go and only after the removal of the remaining kaperskey files you mentioned was the laptop devices unresponsive. This was the first time we tried to restore. Picture only.
  10. Benjie
    Result of these commands
  11. Benjie
    After downloading the driver what do I do?
  12. Benjie
    I already tried all three instructions but none worked. Waiting for you next instructions.
  13. Benjie
    Better video I believe. 20220611_000505.mp4
  14. Benjie
    After uninstalling all devices of concern then scanning for hardware changes and even restarting, the problem still persists. Here is a video of the whole process for you to check what I do I real time. 20220610_235949.mp4
  15. Benjie
    Will do these instructions now.
  16. Benjie
    Intel high definition audio also does not have driver in website along with Microsoft streaming service proxy. Nvidia virtual audio and intel display audio are also absent from lenovo website.
  17. Benjie
    For mouse no drivers seen in the website
  18. Benjie
    This shoes that there are no drivers for keyboard on website.
  19. Benjie
    How do I use the downloaded driver for realtek audio? Also keyboard and mouse have no driver in the lenovo website.
  20. Benjie
    Here are the pictures showing what I typed into elevated Command prompt No change observed in laptop keyboard and USB mouse. Currently doing second instruction.
  21. Benjie
    Will update you on the result of each instructions as soon as I can.
  22. Benjie
    Is this right?
  23. Benjie
    Is this one line?
  24. Benjie
    Also waiting on the instructions for installing back intel display audio and nvidia virtual audio. Thank you and hope to hear from you soon.
  25. Benjie
    Here is the fixlog for this fixlist. Will be waiting for the next instructions. Fixlog.txt
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