[Windows 10 keeps restarting after malware scan]

7 hours ago, JSntgRvr said:

After a good rest, use this application to remove tools used and quarantined items (Except for Malwarebytes Antimalware):

Please download KpRm by Kernel-panik and save to your Desktop.

• Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

• Put a check mark next to these items:

- Create Restore Point

- Delete tools
- Delete now

• Click the "Run" button.

• When the tool has finished, it will create and open a log report and  delete itself.

Regards 

 

Here is the created log report along with pictures to show what I did.

 

I will be using the laptop today to make sure that everything is fine. Will update here as often for the next couple of days.

 

Thank you so much again.

kprm-20220612120817.txt

[Windows 10 keeps restarting after malware scan]

@JSntgRvrthank you so much from the bottom of my heart. Yet again, you saved my laptop and files. Thank you for being patient and sticking with me until the problem was fixed. Thank you also to @AdvancedSetup for clarifying some mishaps.

 

Thank you guys. Amazing service and help.

 

Again @JSntgRvr,  I'll be updating you here from time to time, for the next few days just to make sure that everything is fine with the laptop's performance. Thanks again.

 

I'll be sleeping now as it is indeed very late from where I'm from. Thanks again!

 

[Windows 10 keeps restarting after malware scan]

Here is the scan report along with another file generated just now. 

 

As of the moment I see nothing wrong with the overall performance of the laptop.

 

But I will update you from time to time for the next 5 days in the case that something unexpected happens. 

1 hour ago, JSntgRvr said:

Logs look clear.

 

Check the Security Center and the Device Manager. Are there any problems?

 

Let me know the overall performance of the computer.

 

scanreport.txt mbst-clean-results.txt

[Windows 10 keeps restarting after malware scan]

Done

 Should I quarantine these before I send the log to you?

21 minutes ago, JSntgRvr said:

Use this process. Link

 

Scan and attach the log.

[Windows 10 keeps restarting after malware scan]

4 minutes ago, JSntgRvr said:

Logs look clear.

 

Check the Security Center and the Device Manager. Are there any problems?

 

Let me know the overall performance of the computer.

Will update you as soon as I can. Again tho, should I need to download malwarebytes again and scan?

[Windows 10 keeps restarting after malware scan]

Here are the newly generated files.

 

Also would I need to re install malwarebytes to make sure that everything is alright and because I am sill in the trial version.

FRST.txt FSS.txt Fixlog.txt Addition.txt

[Windows 10 keeps restarting after malware scan]

Hahah will do! I will update you as soon as its finished.

3 minutes ago, JSntgRvr said:

Won't touch those with a ten feet pole.

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

Fixlist.txt 11.87 kB · 1 download

 

After a restart, Scan with FRST64 and FFS. Post the FRST.txt, Addition.txt, FSS report and the Fixlog.txt.

 

[Windows 10 keeps restarting after malware scan]

Just now, Benjie said:

Here are all the new files or logs. I disabled Avast while running both FRST 64 and FSS.

Addition.txt 40.21 kB · 0 downloads FRST.txt 54.22 kB · 0 downloads FSS.txt 3.53 kB · 0 downloads

This time though, we will not be trying to force remove kasperskey drivers right? Are these Kaspersky virtual drivers viruses though?

[Windows 10 keeps restarting after malware scan]

Here are all the new files or logs. I disabled Avast while running both FRST 64 and FSS.

Addition.txt FRST.txt FSS.txt

[Windows 10 keeps restarting after malware scan]

4 minutes ago, JSntgRvr said:

I will take care of that. Run also the Service scanner and post its report.

Will do this now. Will send here immediately. 

[Windows 10 keeps restarting after malware scan]

Just now, JSntgRvr said:

Are the devices working?

 

Run FRST64 and attach the FRST.txt and Addition logs.

I believe they are. Currently able to use mu kouse, laptopkeyboard, and USB keyboard. I have even tested by using and opening YouTube. I will now redownload frst and send you the logs.

 

Should I also re install malwarebytes?

[Windows 10 keeps restarting after malware scan]

Also this is what my windows security looks like right now. Empty.

[Windows 10 keeps restarting after malware scan]

This isbwhat device manager looks like right now.

[Windows 10 keeps restarting after malware scan]

This is the result

 

What should be our next step remove all the malware again and, this time, leave Kaspersky drivers out of it?

 

I also believe that the malware removed previously may have returned but I'm not sure.

Update as of now is see that my laptop has no malwarebytes should I also reinstall? How would I do that?

Also just tell me if I would need to send new frst logs again. 

I also believe that my laptop devices are back to normal.

 

Will be waiting for your next instructions.

[Windows 10 keeps restarting after malware scan]

1 minute ago, JSntgRvr said:

Go ahead. If it happens again, perform a Startup Repair.

Will do. Update you with the happenings as soon as I can. 

 

Also if I remember properly, it would be a time where I haven't used malwarebytes yet to scan for malware in my laptop.

 

I still have not disabled malwarebytes for this system restore.

[Windows 10 keeps restarting after malware scan]

It would be this one on June 5, right before my laptop underwent that endless reboot problem. 

[Windows 10 keeps restarting after malware scan]

2 minutes ago, JSntgRvr said:

Is there a previous restore point?

I will show if there is one wait.

[Windows 10 keeps restarting after malware scan]

13 minutes ago, JSntgRvr said:

Select the option for Install.

Although I have set Avast shields control to be disabled permanently this still occurred after the system restore (first photo)

 

Is it maybe because of malwarebytes on my computer - I have not disabled it when starting system restore.

[Windows 10 keeps restarting after malware scan]

 

6 minutes ago, JSntgRvr said:

No, choose a different restore point.

Which of these should I choose or should I click on "Show more restore points"? 

[Windows 10 keeps restarting after malware scan]

10 minutes ago, JSntgRvr said:

Turn off the shields indefinitely and select the latest restore point first.

Is this correct? Should I pick the first option saying "undo system restore"?

[Windows 10 keeps restarting after malware scan]

5 minutes ago, JSntgRvr said:

Turn off the shields indefinitely and select the latest restore point first.

Will do. Update you as soon as I'm finished.

[Windows 10 keeps restarting after malware scan]

2 minutes ago, Benjie said:

Actually this is one the problems of my laptop long before I reached out here. It seems like my laptop doesn't have windows defender at all. Even when I  search it up in my laptop it doesn't show-and even in the windows security nothing shows up that's why I downloaded Avast as I think I have no built in windows defender on my laptop.

My windows security looked like this before installing Avast and that's why I installed Avast.

[Windows 10 keeps restarting after malware scan]

17 hours ago, AdvancedSetup said:

You don't need Avast for now. Windows 10 comes with builtin antivirus that is on par with Avast in most cases.

Please see the following article and see if it help with your Kaspersky issues and mouse, keyboard drivers or not

https://support.kaspersky.com/14221

 

Actually this is one the problems of my laptop long before I reached out here. It seems like my laptop doesn't have windows defender at all. Even when I  search it up in my laptop it doesn't show-and even in the windows security nothing shows up that's why I downloaded Avast as I think I have no built in windows defender on my laptop.

[Windows 10 keeps restarting after malware scan]

17 hours ago, JSntgRvr said:

@Bengie

After turning OFF Avast for good, run Rstrui and attempt System Restore. Get some sleep first.

Hello again, what do you mean by turning Avast off for good? Uninstalling it or just turning of the shields indefinitely?

 

Also when attempting system restore could I pick a different date or time for restoration, maybe sometime before these instructions were given to me (first picture) - because it was at this time where the remaining Kaspersky files and drives were still not removed and my laptop was still functioning properly. 

[Windows 10 keeps restarting after malware scan]

4 minutes ago, AdvancedSetup said:

You cannot force remove Kaspersky drivers. Those are virtual drivers and they can affect the registry setting making a mess.

Check and see if you have a System Restore Point from before trying to remove Kaspersky drivers

 

I'm really sorry my body feels a bit sick right now as I've been pulling all nighters for the past 3 days in cooperation to fix the problem at hand. Thank you very much for your help today I really think that I need to sleep for now just to avoid getting sick further. 

 

Will update you as soon as I can on the system restore point as soon as I wake up.