hi thx for the response, i don't have the laptop because my mom took the laptop to someone she knows to check it out yesterday so i am using my pc at the moment. she just told me that the person is looking into it so i'm not sure if they will find something or not. i'm not sure if i need help since my mom was the one that bought malwarebytes premium subscription. i don't have the laptop for now but just for the future, is malwarebytes premium enough to protect my device or should i ask my mom to buy another software on top of malwarebytes?