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Talliegirl

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Everything posted by Talliegirl

  1. Thank you for your help. I will open a ticket, I appreciate the link. and no ...it's as if my Malwarebytes was deleted and now it wants me to e"GetStarted" My laptop was in sleep mode overnight and when I opened it up today I noticed that it took a while to respond -- my normal response is to provide the Windows Password screen. And once I entered the screensaver password I noticed the Malwarebytes messages that my protection was off. It was odd. It's as if I downloaded a new version (which I don't normally allow) and was booted off. I suspect it has to do with my significant other's account. Because we weren't married, his family is handling his estate. So, they may have taken an action ...not realizing that I might be affected. Given that last two years, I doubt that I'm the first person to experience this. Thanks again for your help.
  2. Today when I opened up my laptop and my Malwarebytes web protection was disabled. When I looked into this further ....it's as if my my premium account no longer exists. My account was through my significant other who passed away last August. Can you help me sort this out? I have the master key and the email he sent me in 2015 when he set uo the account. Many thanks
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