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FAB58

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  1. Your input is greatly appreciated Maurice! Yes, I regularly clear the cache & browsing history for all time. Just changed the MB scan setting as you suggested -- but even prior to that, again no hangups with Chrome while MB was scanning this morning. Yay.
  2. Good morning! I wanted to post a courtesy update on this issue.... After our last correspondence, I made the choice (holding my breath) to accept the Windows 11 upgrade recommendation that kept popping up on my computer. Additionally, I did another complete clear and reset of Chrome per their instructions and then reset Chrome as my default browser. It's been 3 days now with no issues, so hopefully something in that process cleared out whatever the problem was. I have tested Chrome while Malwarebytes is scanning and there have been no hangups or delays. So at least for now -- and hopefully for good -- I'm marking this case as resolved. Thank you again for your kind assistance.
  3. I truly appreciate all your time in outlining these steps for me. I'm just feeling very nervous when I don't really understand what I'm doing or if those directories you listed will be problematic for me. I don't think so -- but I don't know for sure. I'm not sure I know how to correctly disable & re-enable security software, so I'll need to look at that. It sounds like a lot of big stuff that will impact my whole computer, even though the problem appears to be isolated to Chrome, so I'm just not sure if I should attempt this fix on my own.... In preparation, I just spent literally a whole hour just to get a few pages of saved passwords unhidden & printed from Chrome. (I know... I resisted saving passwords for a very long time and then life got very hectic & I caved.) The problem seems to be happening more randomly now. For the last couple hours, I can't even smooth-scroll on a page and the lag with up/down arrows is maddening. A few hours ago it was fine. I'm grateful I was advised to install Firefox, as that's the only thing allowing me to be productive right now. I'll continue working on it. Thanks again.
  4. Hello! Zip file is attached. But I should tell you what happened in the process: > As instructed, I used Advanced options to CLEAN and REINSTALL. However, during the process, a window popped up that said "Installation Cancelled." I hit OK (my only option) and it appeared to resume the installation (per green "in process" bar in the Clean box). > Malwarebytes Premium is showing as reinstalled -- but my computer did NOT restart. (I recall getting this same error message the first time I removed & reinstalled, tho' I don't think I used Advanced Options.) > I went back to the Support Tool as instructed (though without a re-boot), went to Gather Logs, and it produced the attached zip file on my desktop as expected. Thanks so much for any insights you can offer. mbst-grab-results.zip
  5. Thank you for the replies. To Porthos: No, this is happening during automatic daily scans. I had another thought last night to check the scheduled scans and saw that the toggle to scan at next available time was turned on. Since I'm usually either working or shut down, that's likely forcing the scans to start whenever I open my laptop to begin working each day. As a test, I turned that toggle off and just checked to see if the Chrome delays are still happening. Unfortunately, they are -- and there should be NO scanning taking place at this time. So maybe that theory is out the window. To Advance Setup Staff: I did previously find and run the Malwarebytes Support Tool, but I can run it again when I done with my work today & upload the logs as requested. The instructions for Resetting Google Chrome are a bit intimidating for me, so I might have to engage a consultant if I have to go there. I'm worried about messing something up. I'm a one-person operation and know just enough to get myself into trouble. Thanks again.
  6. Hello - I'm using Malwarebytes Premium with Windows 10 on a Lenovo IdeaPad 3. It seems like since the last Malwarebytes update, my Google Chrome browser is virtually unusable for a good 30+ minutes every day at startup while scanning is going on. I disabled all extensions and followed all instructions to ensure that Chrome is updated and cleared. I even hired a tech support pro who remotely went through a bunch of stuff with me that didn't help. She advised me to install Firefox and test the browsers side by side for a bit. After a week of testing I'm having no issues with Firefox at startup or any other time, and still tearing my hair out waiting for Chrome. I'm 99% sure it's a conflict between Google Chrome & the Malwarebytes scanning process because as soon as I see the pop-up saying the scan is complete, Chrome starts humming along just fine again. Does anyone know what might be causing this and how to fix it? Thank you!
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