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Sue123

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Everything posted by Sue123

  1. Thank you. I have followed those instructions so hopefully I'm all set! Sue
  2. Do you know how I can make sure that I have turned back on the real-time protection (windows defender). I had to turn it off when starting the process of cleaning things up and I can't find the same screen to turn it back on. Thank you. kprm-20220426144231.txt
  3. Thank you. The pop up that was the concern has stopped. I guess you fixed it! Thank you so much. Sue
  4. is this right? SophosScanAndClean_20220425_2323.log SophosScanAndClean_20220425_2322.log
  5. SecurityCheck by glax24 & Severnyj v.1.4.0.54 [06.12.21] WebSite: www.safezone.cc DateLog: 25.04.2022 00:34:32 Path starting: C:\Users\suesu\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe Log directory: C:\SecurityCheck\ IsAdmin: True User: suesu VersionXML: 9.73is-23.04.2022 ___________________________________________________________________________ Windows 10(6.3.19043) (x64) Professional Release: 2009 Lang: English(0409) Installation date OS: 15.06.2021 00:08:56 LicenseStatus: Windows(R), Professional edition The machine is permanently activated. LicenseStatus: Office 16, Office16O365HomePremR_Grace edition Windows is in Notification mode Boot Mode: Normal Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe SystemDrive: C: FS: [NTFS] Capacity: [464.6 Gb] Used: [67.2 Gb] Free: [397.4 Gb] ------------------------------- [ Windows ] ------------------------------- Internet Explorer 11.789.19041.0 User Account Control enabled (Level 3) Security Center (wscsvc) - The service is running Remote Registry (RemoteRegistry) - The service has stopped SSDP Discovery (SSDPSRV) - The service is running Remote Desktop Services (TermService) - The service has stopped Windows Remote Management (WS-Management) (WinRM) - The service has stopped ---------------------------- [ Antivirus_WMI ] ---------------------------- Windows Defender (enabled and up to date) Malwarebytes (disabled and up to date) --------------------------- [ FirewallWindows ] --------------------------- Windows Defender Firewall (mpssvc) - The service is running ---------------------- [ AntiVirusFirewallInstall ] ----------------------- Malwarebytes version 4.5.4.168 v.4.5.4.168 Warning! Download Update --------------------------- [ OtherUtilities ] ---------------------------- Microsoft 365 - en-us v.16.0.15028.20204 LibreOffice 7.2.4.1 v.7.2.4.1 Warning! Download Update Dell SupportAssist v.3.10.4.18 ------------------------------- [ Backup ] -------------------------------- Microsoft OneDrive v.22.065.0412.0004 -------------------------- [ IMAndCollaborate ] --------------------------- GoToMeeting 10.19.0.19950 v.10.19.0.19950 WhatsApp v.2.2212.8 Zoom v.5.9.1 (2581) Warning! Download Update Telegram Desktop version 3.7.1 v.3.7.1 ---------------------------- [ ProxyAndVPNs ] ----------------------------- ProtonVPN v.1.25.2 Warning! Download Update ------------------------------- [ Browser ] ------------------------------- Google Chrome v.100.0.4896.127 Microsoft Edge v.100.0.1185.50 ------------------ [ AntivirusFirewallProcessServices ] ------------------- C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.4.0.0.1250 Malwarebytes Service (MBAMService) - The service is running C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.2.0.1035 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2203.5-0\MsMpEng.exe v.4.18.2203.5 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2203.5-0\NisSrv.exe v.4.18.2203.5 Microsoft Defender Antivirus Service (WinDefend) - The service is running Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running ----------------------------- [ End of Log ] ------------------------------
  6. THough the other thing shuold not have taken 4 + hours (and never completed) has been proven to not have been (or created) a problem? Is that what the onine scanner things was to determine?
  7. HI - thank you for your very late help last night. Amazing. I've run the scan as you suggested via Online Scanner and it detected zero viruses or other infections. Therefore there is no scan log file to attach for you. Does this mean I'm ok now? Sue
  8. Thanks Files attached as requested. FRST.txt Addition.txt Fixlog.txt
  9. no it did not create another file. Can you please answer my question of if the over 4 hours of 'restarting' was ok?
  10. Thank you Ron. I did that already. Did you see my question above right after that initial instruction? I did that and my computer did it's thing and then went to restart mode. It was in that mode for over 4 hours and etc (as above). My question is is that ok and did I just not wait long enough? I don't wnat to go through that all again if there is something wrong. thank you.
  11. I'm sorry. You've lost me. I was trying to follow the initial instructions from Ron. I had questions about it, he has not had a chance to answer, and now you've stepped in seemingly giving me different ones?
  12. Thank you Maurice. But, I don't think the scan and repair worked as it never stopped working on it (had that circle thinking image for 4 hours today - I forced a shut off as I had to get work done and couldn't wait any longer) I tried to find the c drive to get the fixit log and didn't see anything so figure something went wrong - hence my above question.
  13. Thank you for these next steps. I have disabled the Malwarebytes real-time anti-virus. I have also disabled Windows Defender. However, when I ran Farbar program as per your above instructions, after 4 hours it still said “scanning and repairing drive” even though it stated 100% complete it stil appeared to be working. After 4 hours I had to turn off my computer and restart it as I needed to get some work done. Should it take that long? Or did I do something wrong with how I disabled the Malwarebytes and Window's defender programs? Sorry, but I'm not good at this stuff at all. Sue
  14. mbst-grab-results.zipThank you - please find the requested file attached here. Sue
  15. This is a new notification that is popping up every 20 to 60 mins for the last 3 days. How do I clear this?
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