Ron991

That is the option I couldn't see when I posted originally. I have now tried a couple of different ways to get to the option you have presented above and finally I can see the option regarding Detection History. Thank you very much for your responses. I will now try to gradually restore quarantined items, except for the Trojan Clicker, to see if any of the items even caused the problem. I have also created some shortcuts and copied back into the Start - All Programs folders but that is a very slow process to do it that way. Thanks again, very much.

Open Malwarebytes for Windows. Click the Detection History card. In the Quarantined items tab, check the boxes of the items you want to restore or delete. Click the Restore or Delete button. Deleting the items permanently removes them from your device. The problem is the there is no tab for detection history when I open Malwarebytes. I have not uninstalled or reinstalled the MWB software nor did I delete the items from the device. The only thing that has occurred is that the trial period has ended. The only thing I can do now is scan, which I have done and no threats were detected as I would imagine the 12 previously detected items are still in quarantine.

I ran the scan back on the 27th of March but did not quarantine anything since I was unsure what may result. I then ran the scan about a week ago and I decided to quarantine the 12 items found. I then noticed some of the shortcut items that come up when you click the start button were missing. After that I noticed that the folders under Start Button, All Programs were empty. I have been trying to find a fix since then. So, today I thought I would try the Malwarebytes forum to see if someone knew how to fix or if someone knew how to be able to see the option to bring the items back out of quarantine to see if that is even the underlying problem. Thank you in advance for any insight you might provide.

I later quarantined the 12 items shown in the log file extract shown below and now Start Menu Folders are "empty" in Start Button - All Programs. Unfortunately the trial version of Malwarebytes has expired and I can no longer see the option to bring the items back out of quarantine even though I can do a current scan using Malwarebytes. Is there a way to fix the problem of the empty shortcut folders or be able to see the Malwarebytes option to bring the items back out of quarantine to see if doing that fixes the problem? Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 3/27/22 Scan Time: 3:51 PM Log File: 3bd646b8-ae07-11ec-bb7b-2c27d7ba6a85.json -Software Information- Version: 4.5.6.180 Components Version: 1.0.1634 Update Package Version: 1.0.52948 License: Trial -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Me\Ron1 -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 398965 Threats Detected: 12 Threats Quarantined: 0 Time Elapsed: 55 min, 46 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 3 PUP.Optional.ASK, HKU\S-1-5-21-1329208443-716638738-4253889315-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, No Action By User, 266, 341070, , , , , , PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, No Action By User, 266, 341070, , , , , , PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}, No Action By User, 266, 341070, 1.0.52948, , ame, , , Registry Value: 3 PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341070, 1.0.52948, , ame, , , PUP.Optional.ASK, HKU\S-1-5-21-1329208443-716638738-4253889315-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341071, 1.0.52948, , ame, , , PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341070, 1.0.52948, , ame, , , Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 1 Trojan.Clicker.FMS, C:\PROGRAMDATA\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}, No Action By User, 1786, 174741, 1.0.52948, , ame, , , File: 5 Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\8afc49b02429a, No Action By User, 1786, 174741, , , , , B46879EB3B6670909ADA8D71C9645DF2, A3D3924E85795A10B7BFCA7C6747E0F8B4B3602E39C668D43468CBCA014D3771 Malware.AI.3021009327, C:\USERS\RON1\DOWNLOADS\CRYSTALDISKINFO6_2_1-EN.EXE, No Action By User, 1000000, 0, 1.0.52948, 6E28E97B68B1ACC0B410F1AF, dds, 01701664, 084AF0AC91DE952846D79A3E74ABB0BE, 3D2E762E6548F43423C7BB50653A8123B6629C1136A930E89C550ADAF29316A1 Malware.AI.2235746188, C:\USERS\RON1\DOWNLOADS\FREEYOUTUBETOMP3CONVERTER.EXE, No Action By User, 1000000, 0, 1.0.52948, 54EEA9621ADF97688542C78C, dds, 01701664, 8F7FD9D07282D823868B023A49E67343, A40F53DAFD702916A26CB8759741AE6DADF362CBAAE5552823398379F127D32B PUP.Optional.Conduit, C:\USERS\RON1\DOWNLOADS\HOTSPOT SHIELD VPN HSS-3.37-INSTALL-HSS-561-CONDUIT.EXE, No Action By User, 179, 737704, 1.0.52948, , ame, , D1909A96931E4BFE08D38BDF8146FEC9, D293B2DF3B1B5B2F6FEFC0864419A2048225F8B7971AB47BDF487E9382E4CA60 Generic.Malware/Suspicious, C:\USERS\RON1\DESKTOP\FROM FIRST HP\DOWNLOADS\GOMPLAYERENSETUP.EXE, No Action By User, 0, 392686, 1.0.52948, , shuriken, , 4DCE2D4D1EFEE4A8F9828AD852EF41A2, B6484806DFFEAC10B2139606741163B87485BA185D1781FAB58CDC374BB4EF66 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)