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Y01

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  1. Hi there Advanced Setup I have managed to resolve the malware issue myself, but thanks for all your help. It is really kind of you to spend so much of your time helping people out the way you do. Best wishes and take care.
  2. I've cleared the cache and logged out and logged in again and I can still see the post, It is post 1511058.
  3. The image I posted with the text files is still there. Could you please remove the post and I will resend the logs that I ran earlier?
  4. Ok. Can you see the image I posted? I am worried that the UUID after the file name relates to my MAC address. Is this the case? Please can you advise me as I am really worried and the image is public. I can see it even when I am logged out of the forum. If it is. Can you please delete the post above and the one with the logs and I will respond the logs minus the image. Thanks.
  5. Also, should I delete the trj from AVG before I uninstall it?
  6. Ok. I will do all the above. I wanted to ask, what does all the code in my AVG screen shot mean? Is it the GUID for my device? I was concerned after posting that it identifies my computer and leaves me vulnerable, but I cannot delete the attachment (and too late now as it has been in the public domain). I didn't realise the attachment would be visible.
  7. Hello I have run the scans and attached as requested and also added a bit of background to what's happened so far, which may or may not be of some use. I did not need to disable my antivirus software but I wanted to ask, it has a piece of malware in quarantine and so if I did need to disable it as we go along, should I delete the malware first? Thanks for taking the time to help me.
  8. Ok. Sorry for the delay. I will do it this evening. Thanks for your help.
  9. Ok. Thanks Porthos. Thanks also for your response Maurice Naggar. I will wait until Advanced Setup is back on line again so the spam issue can be sorted out. Thank-you.
  10. Each time I post the details of my issue here it says spam has been detected!
  11. Hi do you provide help via email and if so would you mind helping me via email? My ticket is 3809455.
  12. Please can I have some assistance? My P.C. freezes on restart after suspected malware found. Thanks.
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