Starting on March 2, my Malwarebytes Privacy stopped working, because of incorrect information given to me by tech support. Innumerable emails since then have only made things worse. When I told the original tech support person that my problem was not solved on March 4, they never even had the courtesy to get back to me. I have been without a functioning VPN for 3 weeks. This is totally unacceptable.
I responded to the survey question about how my support experience was, and I responded TERRIBLE and explained why. I get this email back about how concerned Malwarebytes is about my poor support. Of course, their "concern", is nothing but empty words, because no one ever responded that email to find out what the problem was and see if it could be fixed.
Since 3 weeks without a response for a complete failure of my Malwarebytes Privacy is beyond absurd, I finally submitted a new trouble ticket on March 4 complaining about complete lack of technical support. Of course, I never got a response to that. (BTW, Malwarebytes has made finding out how to actually submit a trouble ticket to Malwarebytes – as opposed to a question to 1 of the forums much more difficult than it used to be.)
Since Malwarebytes obviously does not care about the concerns of a paying customer, my only hope is that public shaming of them on this forum will finally get them to do something and fix my problem.