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Pissedoffuser

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  1. Thanks for getting back to me. The reason you couldn't find the support tickets I referenced is that I was unable to create a Malwarebytes Forum account using my regular Malwarebytes account email address. This is in fact another problem with Malwarebytes: 1. I can't use my email address to log into the Forums, because it requires a username. 2. since I never posted to the Forums before, I do not have a username, so I need to sign up. 3. If I use my regular account email address to try to sign up for the Forums, it won't let me create the Forum account because that email address is already in use. So you can find my support requests by using the same username for my Forums account, but at gmail.com in any case, I will run the support tool and upload the file tomorrow
  2. Starting on March 2, my Malwarebytes Privacy stopped working, because of incorrect information given to me by tech support. Innumerable emails since then have only made things worse. When I told the original tech support person that my problem was not solved on March 4, they never even had the courtesy to get back to me. I have been without a functioning VPN for 3 weeks. This is totally unacceptable. I responded to the survey question about how my support experience was, and I responded TERRIBLE and explained why. I get this email back about how concerned Malwarebytes is about my poor support. Of course, their "concern", is nothing but empty words, because no one ever responded that email to find out what the problem was and see if it could be fixed. Since 3 weeks without a response for a complete failure of my Malwarebytes Privacy is beyond absurd, I finally submitted a new trouble ticket on March 4 complaining about complete lack of technical support. Of course, I never got a response to that. (BTW, Malwarebytes has made finding out how to actually submit a trouble ticket to Malwarebytes – as opposed to a question to 1 of the forums much more difficult than it used to be.) Since Malwarebytes obviously does not care about the concerns of a paying customer, my only hope is that public shaming of them on this forum will finally get them to do something and fix my problem.
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