currahee1

I will update those two issues. I think things might be under control now, but would welcome any additional security suggestions you may have for my dad's 3 computers while I continue to get them set up for use. Thanks a lot for all of your help @AdvancedSetup.

The requested logs are attached. msert.log SecurityCheck.txt

Yes, this is my computer and not a new install. I am currently running Malwarebytes Free, not the premium version... although I'm strongly considering upgrading to Premium. I have changed my router's DNS server setting. I uninstalled CCleaner and Bonjour before running the Fix through Farbar. (log is attached). Fixlog.txt

Okay, maybe third time is the charm. I uninstalled the antivirus in case it was causing issues. Addition.txt FRST.txt

@AdvancedSetup I dropped you a PM in case my reply got lost in the shuffle the other day. Thanks again for taking a look at the logs for me.

Restarted and ran it again. Addition.txt FRST.txt

Sorry for the delayed response @AdvancedSetup, but I would appreciate it if you'd take a look at the logs (attached). Also, I've picked up the other two computers that received a clean install. Addition.txt FRST.txt

I will be picking up Laptop 2 and the Desktop tomorrow. Both of them have received clean installs of Windows 10. I have scanned all USB drives and SD cards with Microsoft Safety Scanner and ESET, with nothing detected on any of them. I do have another question... I have another computer (my personal laptop) that was connected to my father's network several times during the period that the scammers had access. My laptop was never turned on, to my knowledge, at the same times that the scammers were connected to any of my father's computers that had Ultraviewer installed. Should I have any concerns about having had anything done to my laptop? I've ran Microsoft Safety Scanner and ESET on my computer as well and they did not find anything. Thanks again for all of your help @AdvancedSetup.

Yes I did, but I could not find any updates.

Whoops, forgot to include the log... msert.log

I ran Microsoft Safety Scanner and it found nothing. I uninstalled OneDrive, and created a System Restore Point.

No, this is a different computer. The previously discussed computer was the desktop. This is a laptop that I'll call Laptop 1 since there's a second laptop as well (total of 3 computers involved). I've attached the requested logs. Do I need to run the Microsoft Safety Scanner and ESET on this computer again (last ran it after the factory reset/before the clean install)? Addition.txt FRST.txt

Okay, I think I have a laptop that actually has a clean install on it.

Replied to your message.

Ugh, thank you for confirming what I suspected about the factory reset rather than a clean install. And thank you for the info about the Windows 10 to 11 update. I will try to do a clean install. Maybe this time I can wrap my head around the concept and understand it better. I would definitely appreciate all the help/tips/tricks that I can get. Yes, I did factory reset the router, and applied as many of your suggestions as possible.