I purchased and installed the VPN two weeks ago just before leaving for a holiday break. Now that I'm back I realise that every time that I turn it ON my computer automatically disconnects internet access. I have asked to my internet provider if they should have any further settings done on their side, but they say that they don't prevent any VPN from working, so the problem is on Malwarebytes VPN side. My internet provider, Plusnet, suggests that Malwarebytes VPN might be incompatible with Plusnet. I have submitted my ticket to Malwarebytes support two days ago and nobody replies.
Does anybody have any experience with this issue? Should I change DNS or something?
I'm afraid I will have to cancel my order and ask for a refund if I can't make the VPN work.