SallyP

okay. I will do that. if it is still happened, I will let you know. thanks.

I dropped my laptop to a computer store on Saturday. I will provide the information you enquired after I got my computer back. thank you

Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 11/3/21 Protection Event Time: 7:02 PM Log File: 1881957e-3cfa-11ec-8f5a-84a93e444569.json -Software Information- Version: 4.4.10.144 Components Version: 1.0.1499 Update Package Version: 1.0.46742 License: Premium -System Information- OS: Windows 10 (Build 19041.1288) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent - Exploit payload process blocked, C:\Windows\splwow64.exe C:\Windows\splwow64.exe 8192, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Behavior Protection Protection Technique: Exploit payload process blocked File Name: C:\Windows\splwow64.exe C:\Windows\splwow64.exe 8192 URL: (end)

sorry, I can not use office work and excel, because my exploit blocked

in my detection history, it keeps showing exploit payload process blocked, when I use word.doc. so I can not use word program properly