marcuskeeler

I'm not a programmer, I'm just a simple user who uses a product which does not work anymore. I posted because I thought it would be a known issue, seemingly not. I'm not inclined to install more software on my machine to overcome a clash with two products. Ptouch has been on my machine for a year without updates (if it isn't broken I don't fix it). The only thing that changes is Malwarebytes during it's regular updates, it therefore seems to point squarely as a problem developed during an update. I've sourced an alternate application to protect me from malware now.

I noticed that a scan which ordinarily takes a few minutes was actually up to 15 minutes before I noticed. I tried it again and again, rebooted, the whole-9. Long story short, it's stalling when it gets to the same file which is included in the software for my Brother label printer. It only started doing this about a month ago. Initially I uninstalled the printer to run the scan, which it did perfectly. Trouble is, I need that printer. I reinstalled the printer software and the malware scan stalls on that darn file again. I was hoping that this would have become known to you guys from other inputs but seemingly not. See attached image. Same file every time.