Armorbeast

That makes sense since these issues happened to me in December. Hopefully they'll get it resolved.

Ok, I got past your automated system and finally got to speak with someone through chat. Every time I tried to use this before it kept throwing up one automated response after another so I gave up and filed two tickets. Never got a response so maybe it was a technical error. The guy I spoke with in chat seemed to understand I was having problems and took completely over and is working on it. Let's just put the fault on me getting frustrated with the automated responses and making mistakes. Thank you for your reply and let's hope Support is now on top of it.

Ok. I received an offer to renew on December 9th at a discount and I accepted. My Malwarebytes subscription shows that it is active until December 9th 2022. So ok, I thought Auto Renew would be cancelled as it showed my subscription good for another year. But on December 29th, it auto renewed so now I have two subscriptions and I only need the one. I contacted support to report the problem and didn't get an answer. So I turned to Paypal (which is how I paid) and Malwarebytes did reply to them and they said both purchases were valid based on the information provided. I only have the one computer and I do not need the second subscription. I realize I got caught in a catch 22 where everything else I subscribe to with auto renew activated changes if I renew early and does not order a second subscription. But support could at least reply to communicate with me directly which they did not after multiple attempts to get a response. So what gives? I thought if you had Support that they might actually respond if you have a problem... they didn't. Maybe asking for a refund is too much to ask and they're not even going to respond saying that they won't so I have to go to Paypal and try to get them to contact Malwarebytes on my behalf. If I'm stuck with two copies because your Auto Renew doesn't work like everybody elses, you've lost my future renewal. I accept that I made a mistake but it doesn't say anywhere that if you renew early that auto renew will still renew and basically purchase a second copy.