JRMalfoy

The doc you reference shows:- Top 10 UK ISPs By Subscriber Size BT (PlusNet, EE) (Est.) 9,300,000 Sky Broadband (UK+IRE) (Est.) 6,200,000 Virgin Media (VMO2) 5,494,100 TalkTalk (on-net) 4,200,000 I don't know your location and therefore your background knowledege but BT is British Telecom, btinternet, btopenreach (the actual ISP division) etc and still trying to understand/know what data you are using. If I lookup btinternet.com on Alexa it shows as #2,430,985 but if you look there is no underlying data on the page or any Traffic metrics whatsoever by which it is based which is probably why it is such a high ranking. You can't connect to btinternet.com as a website (http/https) only via a mail client through ports 465/995 etc Compare with mail.bt.com (or bt.com) rated #2,856. (This the server you would connect to for Webmail etc - not btinternet.com) I think what Alexa is reporting to you in this way is giving you a false impression. e.g. GMAIL uses imap.gmail.com i.e. gmail.com which also uses http/https and Alexa has a ranking of #7,331 (way below bt.com) Regards, John.

I'd be interested to know where the btinternet.com domain is blacklisted and also therefore why the domain is allowed for login accounts on malwarebytes.com but not forums.malwarebytes.com? What is the 2.4 million ranking - is that number of email accounts or some arbitrary rating? Obviously it is mainly UK based being the main internet provider for the country but I supposed compared to yahoo.com which is USA based the number of users are relatively low but I don't understand why a low user base is a reason for banning its use? (some btinternet accounts are hosted by Yahoo anyway) I have setup a Gmail account in the past and been swamped by SPAM to it and from other Gmail accounts so eventually dropped it as the amount of SPAM made it unusable but I get virtually nil spam to my BT a/c or from other btinternet accounts. I'm not sure why it is not good and unsafe as you state - are the 'issues' you quote documented anywhere? If it really is that bad I'd like to find out why and take action. Thank you.

This never seemed to be resolved. I too have an email address in the form xxxxxxxxx@btinternet.com I used this email address when registering the product on your main site which worked OK. However when trying to sign up on the forums.malwarebytes.com website it does not allow my email address. You get an error saying 'You are not allowed to use that email address on this website' In case it was something odd about my email address I tried another and then a random one - all the same - the result of which I show in the screen shot attached to this report. N.B. ** Ignore that the answer to the security question is wrong in the image - this and the reCaptcha system kept getting in the way of me trying to get this screenshot - I did do the correct things. Thank you.

Just looking again and I see that the option "Always register Malwarebytes in the Windows Security Centre" is just below the 'Use expert settings ...' I remember a few days ago - can't remember exactly when - I found that Windows Defender was not operating and tracked it down to the WSC setting and disabled it. It now seems possible/likely a miss click enabled the heuristics scan at that time.

Well you are correct. I must have unknowingly turned this option on as it is selected on this machine - either on the 7th September when the notices started or it has been on for a while but it just started being detected then. I have checked my other machines with Malwarebytes installed and the option is not selected. Deselecting it removed the warning when scanned. Thank you.

Since 7/9/2021 this file has reported as Malware.Heuristic.1001 - not previously. I tried a fresh reinstall of app from Cyberlink in case my version was corrupt but still detected. File and log attached. sgxv_enclave.signed.dll.zip Cyberlink.txt