jfjoyner3

I am the Malwarebytes customer who encountered this problem. What do you need me to submit. I can tell you that when I run the standard routines from the DecisionModels app I get this message every time, pertaining to the VBA dll. I'm using Malwarebytes version 4.5.13.208, Update package version 1.05.59117 and component package version 1.0.1740. My account is current and is under jjoyner@integravc.com. I have logged the app folder (C:\Program Files (x86)\FastExcelv4\ and the *.xlam files in the Allow List. I've had similar problems with Malwarebytes when using Excel add-ins. Malwarebytes FastExcel 2.txtMalwarebytes FastExcel.txt

What do you mean it starts the time over? You mean the ticket issued to me loses it’s place in the que? I’ve got a better idea. Screw you guys and your lousy tech support. I’ll use another program instead. This is my last purchase/renew from Malwarebytes. You guys suck.

I have the same problem. Mine is caused by an excel add-in trying to use wscript/shell. The developer of the add-in says it is a false positive and he has had this experience with mwb before.

Alrready submitted the log … twice. Three to seven days sucks for technical support.

Excel add-in vendor says this is a false positive and has had problems with mwb before. I requested and received a support ticket last week and submitted the files using the support tool but so far have not received even as much as an acknowledgement from mwb. Crappy support!!! Meanwhile, my only option is to turn off exploit module so I can run excel.