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langtudaik

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Posts posted by langtudaik

  1. 11 hours ago, AdvancedSetup said:

    Hello @langtudaik

    Please go into Control Panel, Programs, Programs and Features and uninstall the following.

    Bonjour

     

    Then run the following fix and post back the FIXLOG.TXT file.

     

    Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
    NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

    Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

    Run FRST or FRST64 and press the Fix button just once and wait.
    If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
    The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

    Note: If the tool warned you about an outdated version please download and run the updated version.

    NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

    NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

    The following directories are emptied:

    • Windows Temp
    • Users Temp folders
    • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
    • Recently opened files cache
    • Flash Player cache
    • Java cache
    • Steam HTML cache
    • Explorer thumbnail and icon cache
    • BITS transfer queue (qmgr*.dat files)
    • Recycle Bin

    Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

    The system will be rebooted after the fix has run.

    fixlist.txt 2.11 kB · 1 download

    Thanks

     

    Thanks, i reset my windows new

  2. 9 minutes ago, Malwarebytes said:

    ***This is an automated reply***

    Hi,

    Thanks for posting in the Malwarebytes for Windows Help forum.

    If you are having technical issues with our Windows product, please do the following:

    Malwarebytes Support Tool - Advanced Options

    This feature is designed for the following reasons:

    • For use when you are on the forums and need to provide logs for assistance
    • For use when you don't need or want to create a ticket with Malwarebytes
    • For use when you want to perform local troubleshooting on your own

    How to use the Advanced Options:

      Reveal hidden contents
    1. Download Malwarebytes Support Tool
    2. Double-click mb-support-X.X.X.XXXX.exe to run the program
      • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    3. Place a checkmark next to Accept License Agreement and click Next
    4. Navigate to the Advanced tab
    5. The Advanced menu page contains four categories:
      • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
      • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
      •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
      • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
    6. To provide logs for review click the Gather Logs button
    7. Upon completion, click OK
    8. A file named mbst-grab-results.zip will be saved to your Desktop
    9. Please attach the file in your next reply.
    10. To uninstall all Malwarebytes Products, click the Clean button.
    11. Click the Yes button to proceed. 
    12. Save all your work and click OK when you are ready to reboot.
    13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
    14. Select Yes to install Malwarebytes.
    15. Malwarebytes for Windows will open once the installation completes successfully.

    Screenshots:

      Reveal hidden contents
     
     
     
     

     

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    If you are having licensing issues, please do the following: 

      Reveal hidden contents

    For any of these issues:

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    • Multiple Transactions
    • Consumer Purchases
    • Transaction Receipt

    Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

    If you need help looking up your license details, please head here: Find my premium license key

     

     

    Thanks in advance for your patience.

    -The Malwarebytes Forum Team

    I have done the above steps please help me

  3. Dear everbody!

    My malwarebytes When I click install, it shows the following message: unable to connect license server. check your network setting or contact you. I tried many times deleting and reinstalling malwarebytes but still the same error.

    Capture.PNG.6ef597d31aaeb021515b17896edf2f78.PNG

    I tried deleting and reinstalling many times, even using Malwarebytes Support Tools to Clean it and Repair System but still showing error message. I have attached the file mbst-grab-results.zip below please take a look. Thanks

    mbst-grab-results.zip

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