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DarenH

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  1. Yes they do but unfortunately they don’t give updates for free. Only the first year that you purchased it... so that maybe a problem...
  2. I will contact them, Thank you
  3. Thank you very much!! Have a great day!!
  4. I just updated as well.
  5. Sorry I selected the incorrect report. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 7/30/21 Protection Event Time: 6:27 AM Log File: 0fa245ec-cad3-11e5-8569-14b31f0b2af3.json -Software Information- Version: 4.4.3.125 Components Version: 1.0.1387 Update Package Version: 1.0.43716 License: Premium -System Information- OS: Windows 10 (Build 10586.1176) CPU: x64 File System: NTFS User: System -Ransomware Details- Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) File: 1 Malware.Ransom.Agent.Generic, C:\Program Files\Nitro\Pro\12\NitroPDF.exe, Blocked, 0, 392685, 0.0.0, 2f263b845a7d4a54bf608dcb7c306bba, 48180d60ded28307e9558530cf2ff8e2492b0d856d47f694339ebc983bf47c52 (end)
  6. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 7/30/21 Scan Time: 6:01 AM Log File: 52dea8fc-f136-11eb-80ad-14b31f0b2af3.json -Software Information- Version: 4.4.3.125 Components Version: 1.0.1387 Update Package Version: 1.0.43716 License: Premium -System Information- OS: Windows 10 (Build 10586.1176) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 297180 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: -56 min, -56 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  7. Here is the nitropdf.exe file NitroPDF.zip
  8. Where would I find the log file?
  9. I have used NitroPro PDF for many years on my pc. Last year a popup came up on my pc and said that it blocked a Ransomware software and pointed to the Nitropropdf.exe file. I ended up disabling malwarebytes and doing a repair on the software list on my pc. It fixed it. Now today it did it again. Why is malwarebytes doing this? I use this software every day. Thank you
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