blackleather7

Oh yes. About cleaning up the tools. What should be done?

Done. Thank you so much.

Yes

The uninstall button is greyed out, can't be clicked on.

Excuse me, what method would you suggest to remove Web Companion? I can't remove it manually.

SecurityCheck.txt

Ok done everything you said.

I found the link in a quora answer https://www.avira.com/en/download/product/avira-registry-cleaner Is this okay?

I'm sorry the link is not redirecting me to the program.

Yes the Safety scanner completed the run faster than Sophos. It detected 7 infected files but resolved 2 of them. This was one week ago I think, I uninstalled Avira the moment I found out that Avira has a bug with its real time scanner (this was addressed in Avira's forum since May but I guess it hasn't been fixed) so I replaced it with Avast antivirus. Before I uninstalled Avira, it detected the crypt xpack gen 7 trojan and has locked suspicious files/activities. This caused me to unable to download files from my browser directly since then. I hope your weekend goes well too. Thank you.

msert.log

The first scan detected something, but it's still not the trojan. There's nothing in the second scan. And yes I have no "Program Data" folder.

So I forgot to close my browser when Sophos scanned all day, and when I went to the folder, I don't see any logs sub folder. I've attached the screenshot. I'll just do another scan and see what you can do about this situation.

eset scan log.txt

Fixlog.txt