ICF01

Thank you, Maurice. I have also deactivated Fast startup (read a similar topic on this forum about this) and Windows is better now, Malwarebytes has finished the scan. I have also been able to upload the logs, so hoping the support agent will come with some valuable resolution. Thanks again.

Hi, I have a ticket, but haven't received any reply from a human agent, no. Thanks

Hi, Malwarebytes is performing a scan for 11 hours, even if I stop the computer it continues to scan. It remains at first step checking for updates and the Pause and Cancel buttons are grayed out. My Windows is incredibly slow, I cannot install the tool that Malwarebytes Customer Support tool asked me to install for logs. Excel opens in 20 mins, I cannot install or uninstall programs, and everything is incredibly slow except Chrome which works ok. Do you have any advice for me? Thanks, Constantin