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  1. Thank you, I will look into it. I think this topic can be closed now, thank you so much for your assistance at this late hour.
  2. Thank you again, it seems that the restart was what I needed. I shut down windows and started the computer again like usual and everything seems to be fine. Is disabling fast startup necessary? I find it to be useful and everything seems to be fine now. Even the tray application is displaying the right Show/Hide option depending on context Thank you again for being patient with me.
  3. Thank you for your swift response. Attached is the zip file created by the scan. I should note, that when starting up from the full restart, all my startup applications launched as quickly as normal. If we are lucky, maybe a full restart was the only thing I needed. mbst-grab-results.zip
  4. Thinking about it more, I don't think the installation completed cleanly. There was no message indicating the update had finished successfully, the installation window just closed. I don't know if this is important or not
  5. I recently updated to 4.4.4 and now my computer does not behavior normally at startup. It now takes several minutes for the malwarebytes tray application as well as my other startup applications to load. Previously everything would load in under 30 seconds. In event viewer the following error messages now show up when I start my computer: "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the seclogon service." "The following service has repeatedly stopped responding to service control requests: Secondary Logon Contact the service vendor or the system administrator about whether to disable this service until the problem is identified. You may have to restart the computer in safe mode before you can disable the service." Additionally, when I click the Malwarebytes tray application, I can only "Hide Malwarebytes" regardless of whether or not the application is open or not
  6. Thank you for the offer, but I believe I have resolved the issue via my own troubleshooting. I had enabled Windows Defender periodic scanning about an hour before the first freeze. I guess periodic scanning does not play as nicely with Malwarebytes Premium as much as Microsoft says it does. After turning periodic scanning off again 36 hours ago, the system has resumed normal behavior with no issues. I will resume my previous behavior of only running Windows Defender scans manually. I do not wish to remove ASUS Armoury Crate as I have heard it is very finnicky, and often uninstalls improperly. I think for now there are no further actions necessary. Thank you again for your assistance, it has been quite valuable
  7. Thank you for taking the extra time to check out these logs. I have attached every file I believe you have requested. Please let me know if I missed something. I should note, adwcleaner did not restart the machine and did not automatically open a log file. I found AdwCleaner[S06].txt in C:\AdwCleaner\Logs. I hope it is the correct file malwarebytes.txt AdwCleaner[S06].txt FRST.txt Addition.txt
  8. Thank you for your response. I am glad to hear it is probably legitimate though I am still confused why it is contacting these websites. I suppose we just aren’t meant to understand the arcane thought processes of hardware manufacturers haha
  9. Hello, I have been investigating a suspicious process in my task manager and was hoping to get an expert’s opinion. On June 29th, asuscertservice.exe was installed onto my machine and set to run automatically. Since June 29th I have been having issues where windows freezes up for a few seconds 3-5 times a day. Googling the process has mixed results as to it’s legitimacy: different posts indicate it’s either a legitimate asus process, a root kit, or a keylogger. Scans with malwarebytes, windows defender, and adwarecleaner reveal nothing, HOWEVER when run through virustotal it’s behavior tab shows it connecting to some strange domains: https://www.virustotal.com/gui/file/4d3ea43c917a1e5f4f15cf221c9611478ad05ddbbe742bbc55b307ad5e38f8c5/relations Why is an asus process connecting to live.login.com, a Microsoft website? What is this msidentity domain? If I google it, it appears to be related to phishing attacks? My theory is this is a malicious process masquerading as a legitimate one, but I am hoping an expert can weigh in on this. Thabk you very much for taking the time to read this.
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