samuelson

i'll pass then, i think the thing with the cache and logging back into everything would be a lot of trouble for me. i'll be switching to a new system soon anyways. thanks for all your help AdvancedSetup. have a good one!

hello AdvancedSetup, i just would like to know what running FRST would be for right now in this process

thank you AdvancedSetup, gombst-grab-results.zipod to know it was just a false positive. here's the zip msert.log

hey AdvancedSetup, sorry about the wait, some things got in the way. here's the log, and for the actual program, this is what i got (screencap) msert.log

thank you AdvancedSetup, i have started the MSERT scan now. i will note another malwarebytes scan returned 0 detections. i'll let you know when this other one is done.

hello, i got 2 detections from malwarebytes just a little bit ago, two .EXEs in a Twitch appdata folder. I haven't used the twitch app before. i quarantined and had the files removed just to be safe. just wondering if this is a false positive. i haven't installed anything lately. please let me know if you need the log file. thanks.

alright, i turned on my computer today and malwarebytes is working fine, and it took a little while but webroot should be completely uninstalled now. if i have problems when the scan should go again tonight, i'll let you know, but right now everything seems good.

sorry for not doing that earlier, i just assumed it was optional. i've turned off fast start and i'll restart the computer before i go to bed tonight, just gotta finish some things. thank you for all your help, have a good rest.

alright, here are the logs. also, i just wanted to add that i noticed webroot in the tray icon thingy again even after uninstalling, maybe this little hiccup with malwarebytes freezing up was because i didn't uninstall webroot all the way. i'm going to try and finish the job after i'm done with this post. mbst-grab-results.zip

unexpectedly, i restarted my computer and malwarebytes opened just like normal. (the threat scan had already finished before i restarted btw, no threats detected) i'm going to begin using the support tool to collect logs, i'll post them here when it's done.

i know it won't run unless the computer is on, my computer has been on and awake since before midnight. i don't have a great sleeping schedule lol as for changing any other scan settings, no i don't think i did, i'm pretty sure all i changed was the time.

well, unfortunately, i had another problem. i always set the daily scans to run at midnight, but when midnight came this time malwarebytes just froze up and wouldn't respond. the window is on my taskbar but won't open every time i try to open it, and it won't close either. i'm pretty sure my actions before only made the situation worse, so i'd rather wait to do anything before trying the support tool or restarting. any advice? thank you in advance, sorry for all the trouble.

that seems to have fixed it and i guess all my problems are solved. again, thank you so much! have a great day

hey, sorry for taking so long to get back. long story short, i uninstalled webroot just because i had a feeling it was going to cause more problems and it was never really that reliable. i trust malwarebytes more. anyways, i'm pretty sure everything is over and done with, my only remaining concern is something to do with windows defender (sorry for getting so off topic). i've done a scan with malwarebytes two times now since it's been reinstalled onto my computer and no threats were detected, but windows defender still says actions in threats and scans are recommended for it. this message showed up when i had a problem with malwarebytes before and it reinstalled, but that message went away when i did my first scan since reinstall. so i guess this is just a visual error, but is there any way to make it go away? thank you for all your help, i really appreciate it and i'm glad to be done with this little problem. (for the most part)

yes, i just put it in and went ahead with installing malwarebytes. so i guess webroot didn't open by itself so that malwarebytes could go ahead and reinstall? i don't completely understand, but i'm running a scan now and if any threats are detected i'll let that be known. is it best to restart my computer again after the scan is done? thank you for all your help by the way

also it's the free version of malwarebytes and it opened up by itself and looks like the image attached below windows defender seems fine at least

well, that might not be necessary. i restarted my computer, and, wouldn't you know, malwarebytes showed up. if all i had to do was restart my computer i feel rather silly. also, i just wanted to add that, when i go to the tray at the bottom of my screen that has all the icons, webroot isn't showing up like it usually does so i'm really confused right now. i didn't disable it or anything, it's just not there by itself. should i be worried that this is a fake malwarebytes that showed up? sorry i'm just a little bit overwhelmed right now.

also just wanted to add, i think i accidentally posted this on the wrong subsection of the forum. i meant for it to go to malwarebytes for windows support since it's more of a technical problem, my bad.

mbst-grab-results.zipok here are the logs

hello, i had a problem with malwarebytes about 5 days back and am only making this thread now since no one has yet to get back to my support ticket. what happened was, i went to update malwarebytes manually in the settings, and when it was done updating i did it again just to be sure. it stayed on the "installing" message for a long while, and i assumed it was an error since i know it doesn't take that long so i just restarted my computer. this was a bad idea because it didn't fix anything and now malwarebytes just wouldn't open, but it was still there on my computer. so i went to the support tool so i could see if that would fix it, and it got all the way to after uninstalling malwarebytes and reinstalling it until the reinstallation was suddenly cancelled. i tried it again, this time being more specific with my problem, same result, the reinstallation was cancelled. i then created the support ticket and waited for somebody to get back to me but obviously that didn't happen lol. today i tried uninstaling and reinstalling in the support tool one more time, and same result. the obvious question to ask is if this is due to malware but the two other antiviruses i have on my computer, windows defender and webroot (both just came with the computer when i bought it) didn't detect anything when i tried scanning. so i'm not really sure what the problem is, but any help is appreciated. also, yes i know i need to open the support tool and press the option that gathers logs but it's taking a little while so i'll post that here when it's done. thank you in advance for any help