As the title said, I have contacted malwarebytes support for help with an account hijack I have had on my account for months now, meaning I haven't been able to access the product I paid for for months now. My account was hijacked, and the email address changed. I created 2 support tickets: 3424746 and 3469454. On ticket 3424746, I got one reply from staff asking for my first name, last name, and email address at time of billing, which I replied back the exact same day as this reply was sent, then never hearing back from support again. I then created a new ticket a month later (3469454), on this one, which was created on 23rd May, I have yet to receive any reply from support, and my email asking for an update a week ago was also left without a reply.
Is any staff on the forums able to help, I have paypal screenshots showing the payments for my 3 4-year licences on this account, showing their order numbers, order date, etc etc. I have all the information required to prove the account is indeed mine and to reclaim it, however I just cannot get a reply from support about this issue for some reason.
Help is greatly appreciated, I just want to regain access to malwarebytes premium again.