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  1. Tried all suggested by Support Staff to include Support Tool without success when installing new MB. Also downloaded 2019-09 Security Update for Windows 7 for x64-based Systems (KB4474419) prior to coming here. No success. Made a 2nd attempt to install. Continue to receive "not applicable' on installation. Was able to install "Legacy" MB. Can manual Threat Scan but can't update or upgrade. mbst-grab-results.zip
  2. Same problem as several others however family member deleted quarantine files so cannot restore. After which Malwarebytes will not open due to error "missing Win security file KB4474419". Attempted reinstall of KB4474419 not successful. Told not applicable Now Malwarebytes will not update or open. No viable Win restore point. Heavily depend on MB. I am in a world of hurt here. malware.txt
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