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JonR

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  1. JonR

    IOS VPN fails to connect

    I should also have asked: do I need any special login details to access that support ticket?
  2. JonR

    IOS VPN fails to connect

    Yep, that's fine with me Meagan. I appreciate the speedy response. Let me know if there's anything else you want me to do to help resolve the issue. (and I'm happy that you located me from that partial email info I gave you). Thanks :-)
  3. JonR

    IOS VPN fails to connect

    Hi Meagan I'm not sure I want post my full email address in a public forum, but I can tell you that it is the same address as I used to register with this forum and with my original Malwarebytes Registration. Perhaps this partial email address will help you identify me it is : j**s*******son@gmail.com. The diagnostic logs are enclosed with this message. 1. Yes, I restarted my iPhone several times when trying to get the VPN to connect. 2. I originally added the VPN feature after receiving your announcement (22 April 2021) that it was now available for iOS devices. I followed
  4. JonR

    IOS VPN fails to connect

    Hi Meagan Yes, to your last question: I did toggle ON/OFF as you suggested and the problem remained. I am a licensed user of Malwarebytes on 3 Macs and 2 iPhones. And they all work fine. In response to your announcement regarding the Privacy feature, I purchased that directly from yourselves and paid a supplementary charge as expected. The same licence key operated as your instructions indicated. The Privacy feature (VPN) works fine on the 3 Macs (MacOS 11.13) but fails as I've described on my iPhone (IOS 14.5).
  5. JonR

    IOS VPN fails to connect

    Hi Mmeagan25 I have done as you requested using Zurich and Stockholm as well as Manchester, London, and Dallas. In all cases, the VPN fails to connect.
  6. Using the up-to date version of Malwarebytes Privacy for IOS on an iPhoneXS running IOS 14.5, the VPN fails to connect. I have tried 2 different server locations in the UK, and the default location in the US but it fails to connect in all cases. I am not using any other VPN service or competitive product. I also use MalwareBytes and the Privacy VPN on my 3 Macs with no problems. So where am I going wrong?
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