[Reporting False Positive: pia-service.exe]

I reimaged my laptop and reinstalled it this morning. It defaulted to OpenVPN. I switched it back to WireGuard. I will keep an eye on it.

[Reporting False Positive: pia-service.exe]

Yes and I use WireGuard.

[Reporting False Positive: pia-service.exe]

Any VPN that does not log users activities, like OpenVPN and NordVPN do the same. Do you block them too?

[Reporting False Positive: pia-service.exe]

I keep getting a false positive with pia-service.exe. I have added an exception, but I still keep getting notifications.

Private Internet Access is a legitimate VPN provider.

[Reporting False Positive - https://www.hamrick.com/]

The following website is a legitimate website: https://www.hamrick.com/.  It provides scanner software and has been around for years.

[Reporting False Positive - https://trooptrack.com]

The following website is used by scouting organizations and is not a malware site:

https://trooptrack.com

I have added to my whitelist, but it still comes up blocked.

[Malwarebytes Blocking/Flagging Private Internet Access Website as Malware]

It seems Malwarebytes is blocking several IPs from this range based out of France.  

191.101.31.28 - France - Digital Energy Technologies Chile SpA - IP address geolocation (db-ip.com)

 

[Malwarebytes Blocking/Flagging Private Internet Access Website as Malware]

12 minutes ago, TeMerc said:

Hello-

There is no domain listed in the log and the IP in the log is not in our database. Please tell us the domain that's being blocked so we can re-evaluate it.

That is because Private Internet Access doesn't use domains for its VPN routing.  It routes through different IPs as needed to keep traffic from slowing down.

[Malwarebytes Blocking/Flagging Private Internet Access Website as Malware]

I keep getting an alert that Malwarebytes is blocking a website.  I have excluded the application (pia-service.exe) from all detection, but it keeps popping up after I have added the exclusion.

Alert:

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 4/26/21
Protection Event Time: 6:35 AM
Log File: 7bb11e28-a6ad-11eb-93b1-8cec4b70d7a4.json

-Software Information-
Version: 4.3.0.98
Components Version: 1.0.1273
Update Package Version: 1.0.39819
License: Premium

-System Information-
OS: Windows 10 (Build 19043.928)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Private Internet Access\pia-service.exe, Blocked, -1, -1, 0.0.0, , 

-Website Data-
Category: Trojan
Domain: 
IP Address: 191.101.31.13
Port: 0
(No malicious items detected)
Type: Outbound
File: C:\Program Files\Private Internet Access\pia-service.exe

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