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andy1966

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  1. andy1966

    BBC iPlayer

    I am not in the UK, so I cannot connect to BBC iPlayer directly through my ISP. Therefore I was hoping to use the MalwareBytes Privacy VPN to connect to the UK server to access BBC iPlayer. However, despite connecting the the Privacy UK server, I cannot watch BBC iPlayer - message "BBC iPlayer only works in the UK". If I use a different VPN service (not MalwareBytes Privacy), I can watch BBC iPlayer successfully. Please help. Thanks.
  2. andy1966

    BBC iPlayer

    Thanks. I will try those suggestions.
  3. andy1966

    BBC iPlayer

    I'm trying to use the BBC iPlayer whilst using MalwareBytes Privacy VPN. However, the iPlayer informs me that I am not in the UK, regardless of which server location I set in Privacy. Please advise any method to set Privacy to allow iPlayer to work. Thanks.
  4. The LogMeIn is a recent add-on to the GoToMyPC software which allows me to connect to my home PCs from the office (which is exactly what I am doing now, and how I accessed the PC to download and run the Support Tool). Anyway, currently all is fine after the forced reinstall. Thanks.
  5. They are all my personal PCs. However, two previously were purchased by my business (which no longer exists), and I now own as my own computers (still named as company PCs). Note that I believe I have now solved the problem. I ran the Support Tool, and reinstalled MalwareBytes Premium. For some reason this caused Privacy to be removed, so I had to also reinstall. Upon reinstalling it is now working again properly.
  6. mbst-grab-results.zipHere are the logs as requested.
  7. Can you tell me the Ticket Number for this item, I have run the Support Tool, it is asking me for the Ticket Number. Thanks.
  8. I installed Malware Privacy on three PCs a few weeks ago. At first all were running normally. Recently one PC has been unable to connect. Initially it would try to connect, and return a failure warning. Today it does not even do that, it simply sits with a "Connecting" spinning wheel, and gets no further. The other PCs continue to run Privacy as normal.
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