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  1. Everything seems to be working fine. You've been brilliant. Thank you so much for all of your help. I've already sung the praises of Malwarebytes to loads of people. Have a great day and stay safe as well =) Cheers
  2. Hello. Sorry for the delay again. I downloaded Malwarebytes, restarted the computer and ran the scan and it found no threats. Privacy seems to be working well. It just updated its software. Is there anything else I should do or scans to run and reports to send? Thank you so so so so much!
  3. The Brother software was causing problems before I wiped the computer, but it has been working ok since the reinstall. I downloaded the MBPrivacy and it works! I changed the VPN server location several times and went to different addresses and no error message popped up. Thank you so much! Should I now download the main Malwarebytes program?
  4. Hi. I'm so sorry for the delay getting this done. I've completed the steps you gave and posted the new files below. Addition.txt FRST.txt
  5. Not yet, but I will. I have to look up how to do the steps and work got very busy. I will do it and let you know when I have.
  6. I checked for updates and performed a Quick Scan which found no threats.
  7. Yes, it is. I haven't changed the DNS settings back from the Google ones. Should I do that or leave it as the Google ones? I will do the above and post when completed.
  8. Hello, I've run FRST scan and added the files below. Thank you. FRST.txt Addition.txt
  9. Hello, Sorry for the delay. I've run the FRST fix, it prompted to restart the computer which it did. I've attached the fixlog.txt below. Thank you so much. Fixlog.txt
  10. Hello, I've run the FRST scan and attached the files. FRST.txt Addition.txt
  11. Hello, I've done the above. Fixlog.txt
  12. One more interesting thing: after I did the steps last week with the fixlist.txt, when the computer restarted Minecraft had be wiped out. No idea why but thought I'd mention it.
  13. No worries on the response delay. I figured you just had your days off. I hope you are feeling better now. Just in case, I downloaded the FRST64 and ran that. I've attached the two files. Thank you :) Addition.txt FRST.txt
  14. I had a feeling I hadn't turned off all the Microsoft anti-virus software (I hadn't), so I went through the steps again and downloaded the fixlist.txt file again (into the same folder as the FRST). When the computer restarted, I actually saw some messages during bootup that appeared like it was fixing something. You have mentioned above that it would wipe out all the saved passwords, but it hadn't, because when I opened this bookmark, my login details were provided so I could log in. I've attached the only fixlog file that is in the folder where the FRST was. From the timestamp, it appears to be from the fixlist I just ran. I really hope this was done correctly. I still don't see Malwarebytes (virus, not the Privacy) in the tray of running programs, but the browser says it is running. Fixlog.txt
  15. I just saw the fixlog in the folder where I had the fixlist file and the FRST file. I've attached it below. Fixlog.txt
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