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About arjay1977

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  1. I just did that with the app, it accepted it but when I go back into the app, it's still the other key and says that Expired - temporarily extended. Hopefully support can figure it out. Meanwhile though, thank you for trying to help - I appreciate your assistance 👍 I've never had any problem with MWB before, so must be a new glitch I guess.
  2. Thanks @exile360 - it says Renewal date Apr 09, 2022 but lists two different licence keys, each one shareable. The top of the two licence keys was the one provided with the invoice when I paid my renewal, the other one is the one that's listed within my actual app, even though I entered the top one.
  3. Thank you both. I've tried again today and it has worked, it's accepted the ID and key but has now gone back to saying that my licence has expired, (but I've paid and had a receipt) so now a slightly different issue - I've raised a ticket and will await a response 😁
  4. May I jump on this thread with the same problem please? I've not used an uninstaller, I've done a few things which I can go into and have a support zip ready. I won't go into detail though if I need to raise my own thread (don't want to waste anyone's time really as this is such a recent thread with the same issue) - I've also done all of the above and it's not worked. I have raised a ticket but I see there are some extremely knowleagble people on the forum, so thought I would try my luck. :)
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