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About Tiesys2

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  1. Thanks Nathan, I guess for the moment you can close the tickets down. Thanks for your help. Mike
  2. Hi Nathan, Thanks for the update. Just a quick point of note (not that it will make any difference). It is an Android device, but not a phone it is a 14" tablet that I use mainly for browsing and web mail with the odd occasional game from the Game Store. I am actually having to use my p.c. to reply to you as if I use the tablet, no matter what I type once I hit send, your security system flags as "spam" and refuses to send the reply!! have a friend who is going to have a look at going through the process you have suggested. By the way, I have only just purchased the M
  3. Hi Nathan Thanks - I already have a ticket open (3428315),. Your colleague, Rocco has told me that there is something called com. redstone. ota.ui and has given me instruction on how to uninstal but to be honest, I haven't a clue on how to execute them and they may as well have been written in Martian!! Interestingly, if I use any browser other than Chrome, my Web pages don't get redirected and spurious games don't appear to get downloaded? Malwarebytes and Kaspersky both pick up threats but can't delete them - am I best ditching Android and moving to Apple?. Thank
  4. Hi, I did have sync but have turned off. There has already been a game downloaded which I have uninstalled but all I get when I try and go to the Play Store I just get a blank screen!!
  5. Hi Nathan Thanks for the reply. No, it isn't a phone - it's a Virgin Telly Tablet running Android 7. I have just done a complete factory reset and manually adding apps (the first thing it wanted was Wi-Fi) and as soon as I connected, I had a tarot card pop up. I aborted the set up and started again and got as far as installing Kaspersky which found three Trojans and " removed" them. I then opened Chrome and got an immediate redirect. I suspect it needs a firmware update so don't hold much hope. Let's see if Firefox close better than Chrome!! Cheers Mik
  6. I am sure I can't be the only person in the world that has Malware on an Android device running Chrome!!! Since the end of March, when I open Chrome I get redirected to:- hastopi.com/12199.htm (and other spurious sites). In addition, if I go intoChrome settings and turn on the Home page setting, it keeps getting overridden. As a separate issue, games like "Ducky" keep downloading themselves from the Google play store. I have Malwarebytes,AVg, Bitdefender and Kaspersky installed but none of these are picking up and removing the issue permanently. Can anyone offer any ki
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