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Alexia01

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  1. I have no idea what was wrong, but using that support tool and doing gather logs, followed by the clean, for some reason has now fixed it thank goodness. When i manually reinstalled, prior, it didnt fix the issue. So all is good now. Thanks!
  2. I reinstalled windows 10, and some time after installing malwarebytes, ransomware protection would never turn on. I have checked permissions, making sure nothing was stopping it, tried turning off defender, nothing. Disabling all protections, turning back on, nothing, updating didn't change this. Don't know what to do now. Please help
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