After updating an expired Malware Bytes Home licence on computer tested scanned and activated the account. This morning while user was on computer she was checking to see that Malware bytes was working and got a pop up window.
The scammer represented himself as from Malwarebytes and that activations was not complete and that there were thousands of problems. He then took control using Gotoassist. At that point the user contacted me. I called the scammer, Peter and asked him directly who he was with... He then sent me to a website that Malwarebytes needs to take control of, My malwarebytes.org I know it is reported in browser guard, but by the time I saw it the site offered no warnings.. ALL signs of malwarebytes had been removed from the system, and several security settings were left open.
Even rebooting had gotoassist come back up as well.
Killed helper app, rebooted again, and reinstalled malwarebytes, along with activating the code.
Ran a complete scan , closed security settings.
The phonme number for the scammer is 1-800-485-9316. The person who perpetuated the scam and answered the phone is "Peter".
I am attaching two pictures of scammers diagnosis, and info. I hope it helps others.