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About TerryNeal

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  1. Thanks. I appreciate the offer to help. Here's the file. I want to say otherwise, the VPN works well. I like having it. mbst-grab-results.zip
  2. Windows 10 computer has VPN installed and works well when connected. The problem is that I have selected AUTO CONNECT but it doesn't. I do not always turn the computer off. Instead, it goes into sleep mode. When I wake it up, the VPN is disconnect and does not auto connect. There are some questions similiar to this but I'm not sure these users are using sleep mode. What should I do? Thanks.
  3. The issue is not being able to turn on the VPN it’s that when the VPN is turned on, my MacBook will not let me connect to the internet. I can try this solution however and see if there’s any change.
  4. I have the VPN (Malwarebytes Privacy) and use it on my Windows PC with no problems. It will not allow me to connect to the internet on new MacBook Pro running Big Sur o/s. I’ve seen a couple of posts about this and was curious if a solution has been found? if not, what do I do?
  5. I was able to reinstall the VPN. But that wasn’t the problem. It was working just fine and then suddenly it wasn’t.
  6. mbst-clean-results.txt mbst-grab-results.zip
  7. I ran the tool. I did not receive a request to reboot the system. After logs, it went directly to CLEAN. After clean was completed, I received a message “Reinstall Malwares,” which I did. I rebooted the system after this and the Malwares Premium reinstalled but it was not the problem. I am going to try and do the VPN INSTALL now
  8. After the recent Malware update, my Malware VPN quit working. The icon is still in the Start menu, but the program files are gone. I tried downloading the program files again but I get an error saying the installation cannot finish. This is only after a couple of weeks of trying out the product. I put in a support ticket but no response. If this isn't going to get fixed and if it's going to happen with every update, I want a refund.
  9. Thanks for the reply. I thought that might be the case. I'm disappointed that paying for Premium (which is for 5 "devices,") doesn't allow for use with IOS devices, as it is available for MAC OS. $99 a year and it cannot include the IOS device $1.49 a month/$11.99? I thought that was why it was called Premium. Oh, well.
  10. I have purchased the annual license for Malwarebytes Premium. No problem installing VPN on Windows 10 desktop. It says I have up to 5 devices for installing. But when I attempt to install on IOS (iphone), I follow the instructions, but they do not work on the iphone as described. I want to use on iPad also. Both are up to date IOS. I would appreciate assistance please.
  11. Thanks. This time it worked. I appreciate the answer.
  12. I'm doing the 7 day trial of the VPN. But the client window stays on top. How do I minimize it and still keep it working. I hit the X but it stopped the VPN>
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