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Alysha

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Everything posted by Alysha

  1. excellent! Thank you so much for that info, I will certainly read on that and try those options out. If Im anything, Im tenacious! lol! Thanks again for your help!
  2. Hi, ok this whole time I have been having a fist fight with OneDrive, so basically I go to the icon tray where it has the icon with a red 'X' next to it, it says 5089 files werent uploaded to OneDrive, I have no idea what these files are or how to view them or even to load them. If I go to the control panel to where the program is and I right click on it fresh from a restart on the computer, then it will say Sync Issues with an arrow to click on. If I click on the arrow it will show me all 5089 items. I try to say "yes, sync" but then it hangs. Then I click off the page after it says not responding and then forever-more, I get hanging circle when I right click. Seems crazy. Its hard to explain. I wont waste your time with this since my original question was regarding the ig.exe suspended program form Malware Bytes. THAT seems sorted now (yay!) and I take it you didnt find any dodgy viruses or weird thing in my txt files? I mean, other than that. As long as thats all good, then we are cool here I reckon. You totally helped me out, and I want to THANK YOU. At least I dont have a virus and maybe its OneDrive causing havoc. Thank you so much for all of your patience with me over the past couple days! I will be back online tomorrow if you have any other things you want me to do regarding the Malware Bytes. If I have any more issues or any more virus scares I will be back. You have been a great help
  3. I do, actually, but I didnt used to! I always used DropBox and mainly Apple's iCloud. I have an online business and as a back-up I upload my stock photos to those 2 clients so that they are "safe" in the cloud incase my computer implodes (I even use USB keys as well) Then one day I decided to sync up my OneDrive to my computer (big Effing mistake) because I think it stopped syncing half way through backlogging my whole computer (like that earlier scan I did, like it timed out?) and I never got it working properly after that. Then ages later out of nowhere it seemed to work fine for about a year and then as of last week it went to ***** again. Now its WORSE, and I cant even do screenshots or right click. I would uninstall it and re-install but Im scared because its a program that came with my Laptop with Windows 10 installed and I didnt know if I would screw everything up by uninstalling it, since its a built in Windows program. I kind of got used to it when it was running properly because I used it to do screenshots and photos from my phone (which I might take for clients etc..) would go automatically to my computer in a folder, instead of me needing to upload them manually. My phone is an iphone and computer is Windows... Im at the point now of just stopping the program from running because its getting in the way of me functioning. What would you do? Should I get rid and start again?
  4. ok so I went and STOPPED the task of OneDrive and it allowed me then to right click and run as Administrator. I have attached the txt file below for you. OneDrive is not allowing me to right click on ANYTHING. SecurityCheck.txt
  5. shall I try double clicking on the program? It deffo wont let me right click it. And its not the program, it seems to be the One Drive I have installed on my computer. I have to end the process on it so many times cuz it gets stuck syncing (one of the main issues Ive been having for about a week now!) It wont even let me right click on folders or pictures nowadays 🤬
  6. so at the moment, when I right click on the program, I get a circle spinning. (this happens all the time normally when I right click on a file, and its outraging. I think its my stupid Onedrive syncing) Im not double-clicking on the program since you want me to run it as Administrator; but right clicking is making a circle spinning wait icon, and then if I click anywhere on desktop it stops responding for a bit.
  7. Ok finally I have had my recycle bin emptied and my temporary folders/cookies deleted, so thats good! So far everything seems to be running and I dont see the ig.exe program anywhere which I guess is good since its not show up saying "suspended" so far. I have enclosed the log for you. Let me know if there is anything I need to do. So far it seems good though! Fixlog.txt
  8. So do I remove the original fix list that you sent earlier and replace it with this new one? Or just add it to the page that I have my fixlist from before so there is then fixlist.txt and fixlist(1).txt? They are both in same folder as my FRST64 program
  9. Hi, OK so I ran the Acronis Diagnostic and have the report for the txt report attached. Let me know if it worked or not and if I need to do step 2 with Macrium. AcronisVSSDoctorReport_2021-02-11-16-18-37.txt
  10. ok looks like the scan completed and I have the following attachments for you. Please let me know if you need anything else. Thanks again :) Addition.txt FRST.txt
  11. OH OK! *duh* I hear ya now lol. Im doing that now and will report back
  12. also, should I stop all my anti-virus stuff and firewall before running the FRST file after restart?
  13. ok, can you explain "place a checkmark?" my non-tech head wants to think you mean place an actual check mark symbol in the additions.txt file name. Im pretty literal because of my computer ignorance. Just explain and I will do that promptly!
  14. Okthe computer has restarted, and I was signed in still on this site and my other sites. I am attached the fixlog again for you to see if it changed. Thanks again! Fixlog.txt
  15. Just updating that I have chosen to restart the computer and it seems to be applying the fix now ☺️ I put all of my anti-virus stuff back on though, after the initial scan from the FRST64 program “fixed” everything. I hope that was ok? 😬. I didn’t know it would apply the fix once I manually restarted the computer. I just thought the computer would restart. I’ll report back once it restarts
  16. Hi, thanks again for all your help! OK so I have gone ahead and removed Bonjour, I am going to be purchasing the Dashline Password App, I had no idea those things even existed 😶. I updated Dropbox, I have no idea why that wasnt updating... I also turned off all of the browser notifications like you suggested (those are SO annoying) (thank you) I followed your directions to the letter regarding placing the fixlist file in the same place as the FRST and FRST64 programs. I ran FRST64 and then clicked fix (I made sure ALL virus protection and firewall was turned off beforehand) My computer didnt restart afterwards, as far as I am aware. I was in the room when the program finished "fixing" and it never restarted, Im not sure if thats supposed to restart? I ask because I found that when I went back online to send you the Fixlog attachment, that Im still signed in to this site and my other sites. It never deleted my cookies/temporary folders it seems.... I hope I did it correct. Shall I manually restart? Anyway, I have the log for you to see, so let me know if I messed that up or need to do anything else. Thank you for your patience!!! Fixlog.txt
  17. Hi! Thanks sooooooooooooooo much for replying back and making this non-tech human able to easily follow your directions. Very well written 🥰 I followed your steps to the letter and have attached the following items for you. I believe I attach 4 items? Malware Scan (txt) AdWCleaner Scan (txt) Frst and Additions (txt)AdwCleaner[C00].txt Malware-scan-2-10-21.txt Addition.txt FRST.txt
  18. Hi folks, I have a question about my ig.exe program. Before I start, I am super-insane NOT techy so please be gentle 😊 I have been finding that my computer as of late has been kinda slow, some programs are "sticking", things are taking AAAAAGES to load etc... So I suspect I might have a virus. I have the latest Malware Bytes installed 4.3.0. When I go into my Task Manager I see that my ig.exe program is Suspended, which seems weird.... I dont have any other programs that say that and since its a program for Malware Scanner, my 'spidey senses' think its been suspended by some type of Malware. Am I being paranoid? I have NO CLUE about computer programs and stuff, and dont know if this is normal or not. I cant seem to get it to turn on either. If I right click on the program where it says "Set Priority" its all greyed out. It doesnt allow me to run it either. Is this normal? Thanks so much for any help you can provide xx Alysha
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