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EddieM

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  1. Hey again Bit of a delay getting this done. Tried it today, seemed to pause/hang on 'delete windows module installer' for about 15 minutes (been having problems with this using high cpu in task manager recently as well). Checked it wasn't using any disk memory/cpu and turned laptop off (not sure if it coincided with a windows update?). Here's the attached notepad file. Laptop not running well for past few weeks; lots of high cpu usage from various windows stuff, very unresponsive generally and takes over a minute to shut down properly. Will try to do a clean install at some point cos something isn't right Thanks for your help kprm-20220227170434.txt
  2. Hey sorry for slow response, Fixlog attached I haven't had chance to do the windows reinstall yet System seems to be running ok. I've been getting a desktop notification every 24-48 hours saying Bitdefender has updated and system needs to restart (this is a lot more frequent than usual - I can go on their forum to check this though if necessary). Thanks, Eddie Fixlog.txt
  3. I use OneDrive very rarely (usually when doing backups of things) so I'll update that thanks. It is being a little buggy occasionally: little flickers on the screen/screen refresh when I switch between apps or close something down but it's not all the time. Conflicting apps? I appreciate it's an old-ish laptop and might be starting to gradually deteriorate in terms of performance. Do you have any idea what could have caused the battery to drop to 1% and the recycle bin be opened? It's such a random thing I've never seen before in any laptop or pc I've had. Thanks, Eddie
  4. Hey Ah yeah I forgot to add the 'dontencrypt' 🤦‍♂️🙃 Security check done and attached Thanks, Eddie SecurityCheck.txt
  5. Hi, thanks for the clear instructions, it's appreciated I ended up having to do two scans (one partial, one full) as I didn't realise it would take so long (nearly 2 hours) and had to turn the laptop off during the first scan as I didn't have the time to let it run. The first one produced a .klr file but the second produced a .klr.enc1 file that when opened with notepad doesn't look like readable information? I've attached both Both scans came up with nothing detected. Thanks, Eddie report_2022.01.25_13.27.04.klr.txt report_2022.01.25_19.06.07.klr.enc1.txt
  6. Attached files after scan when logged on as administrator FRST.txt Addition.txt
  7. Hey thanks for the swift reply :) Attached below (wasn't logged in as admin, does that matter?) Thank you, Eddie FRST.txt Addition.txt
  8. I forgot to mention that in the first incident two programs that I never use and aren't set to being on startup (OneDrive and MSOffice) were also showing in the hidden icons/active programs section of the taskbar
  9. Hi there Had a couple of strange things happen to my laptop in the past week and would like to do a check to make sure the system is clean/safe. Firstly on 17th Jan I left it on sleep for about half an hour; locked, not connected to wifi and not plugged in and when I came back the battery was at 1% and the recycle bin folder was open. I reinstalled Windows (keeping files and folders) but didn't think to check battery useage before doing that (I've got ADHD so bit of an impulsive move there from me). No-one else had physical access to the laptop in the time I was away. After looking up a few possibilities I thought I might've been mousejacked so I have switched to a wired mouse (was previously using Logitech M310). Last night after using a HDMI cable to project to another screen I removed the cable and the laptop restarted of it's own accord and took a lot longer than usual to go from initial Acer screen to Windows login. Are there a few system scans I can do to check everything is ok? I have Bitdefender Total and Antispyware installed Thank you Eddie
  10. Hi Have changed settings in Waterfox, Firefox and Edge. Malwarebytes scan attached. Nothing detected. Mwb scan report.txt
  11. Hi again Fixlog attached (took about an hour) and uninstalled the IObit/Driver Booster software that I forgot to earlier. Seems fine, no rectangle 🙂 Thanks Fixlog.txt
  12. Hello again, here's the Zip file. What do you mean by odd screen? The background photo? Or the Desktop icons/shortcuts? (I cropped the image so it didn't show the whole screen) Farbar scan.zip
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