CharlieDeL
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Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
Hi @AdvancedSetup My apologies, I have not been back home as I am working 36 hours on, so I could not get back to you. I am one post behind you, and am responding to your post from Thursday at 11:28 PM. I definately have sync turned off. Please see attached file image.png. I have uninstalled Chrome, and ran FRST again. I have uploaded txt files. Please let me know if I should proceed to your last set of instructions, or would you like to analyze the latest logs first. Again, thanks for the assistance! Addition.txt FRST.txt -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
hi @AdvancedSetup Well, it looks like I am at the point where total removal of Chrome is in order. If you have that script available, that would be great. I am afraid that just a straight up uninstall would leave remants that could be harmful upon reinstall. Please pass it along. After the last step, there were no popups for like 8 hours, and I thought we had it beat. But then they came back again. As always, thanks for the assistance. Also, I bought the Home version of the product during this time. I am hoping that this will proactively prevent it from happening again. As far as I can tell, my wife added an extension having to do with grocery coupons, and that was the start of this. -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
Hi @AdvancedSetup. Had to progress to the Force Reset Google Chrome step. Just rebooted the computer. Waiting to see if the issue comes back. Will update. Thanks! -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
@AdvancedSetup Hi. I worked through the process and completed through "Part B - Reset Custom Settings " Rebooted and waiting to see if the popups come back. Will update as soon as I know. -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
@AdvancedSetup Hi. Ok, let me digest this, and I will do it over the weekend. I'll be back! Thanks. -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
@AdvancedSetup Hi, Just back from work and the pop ups are back. Any further ideas? Appreciate any help! -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
Hi @AdvancedSetup The chkdsk & sfc commands just finished. Both ended good. The sfc output appears in the screenshot below. The machine is back up now, and Chrome is restarted. It's pretty late here, so I will check in the morning to see if the popups are still happening. Fingers crossed! Thanks -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
@AdvancedSetup Hi. It looks like it quit after 60 minutes. Still have the pop up Fixlog.txt -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
hi @AdvancedSetup I have ensured that notifications are blocked from all sites. I will follow the rest of the instructions tonight US time. Thanks. -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
Greetings @AdvancedSetup I rebooted the machine, and ran the scans again. I have attached the new logs, each one starts with "v2" this time. Unfortunately, the pop ups are still appearing. Please let me know what you think. Thanks! v2-Addition.txt v2-FRST.txt v2-malwarebytes.txt -
Infection Warning Potential Malware
CharlieDeL replied to CharlieDeL's topic in Resolved Malware Removal Logs
Hello @AdvancedSetup I turned off the sync as specified, and reran both the Malwarebytes & Norton scans again (in that order), and nether of them found anything. I have left off the sync for now just to make sure. Please let me know if you might have any further steps. Appreciate the assistance. -
Hi, Firstly, thanks so much for potentially helping me out. We have a computer that is getting some type of adware that comes up saying that there are infections, as you can see in the image files Popup1 & Popup2. I have Norton installed, and a scan does not find anything wrong. I downloaded Malwarebytes, and ran a scan. The first scan found 93 threats, and all were quarantined as shown in 1-12-malwarebytes original scan.txt. The pop ups still occurred after the quarantine. I ran the FRST scan with the Addition checked. I have included both of these logs. I also reran the Malwarebytes scan and posted that log as well. 1-24-malwarebytes latest scan.txt 1-12-malwarebytes original scan.txt 1-24-malwarebytes latest scan.txt Addition.txt FRST.txt