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  1. Thanks for the info. I'm assuming you are running the Pro version. About those BSOD, when and how were you getting it? Please do not delete the MEMORY.DMP since we might need them if we cannot replicate the BSOD. Also, download DDS from the link below and save it to your desktop: http://download.blee...om/sUBs/dds.scr *Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. *Double click dds.scr to run the tool. *When done, DDS will open 2 logs: DDS.txt and Attach.txt *Save both logs to your desktop using notepad. Attach both logs in your next reply. Thanks.
  2. @YvesStrassburg, Please describe the issue that you are having. If there is an error code or message, copy and paste it here or take a screenshot of it. Thanks.
  3. Hi MrPheterson and welcome to Malwarebytes forums. This error code is from an older version of MBAM. Please download and install the latest version here. Please start a new topic if you are having any issue. Thanks. Closing this topic.
  4. Please try the solution suggested in this post in FAQ. Thanks.
  5. If you are receiving this error - PROGRAM_ERROR_UPDATING (11001, 0, Host not found), please try the solution suggested in this post in FAQ. Thanks.
  6. If you are receiving this error while trying to update MBAM, it's very likely that your router DNS settings have been hijacked. Let
  7. This error code usually indicates your DNS settings being hijacked in your router. Please try the solution in this post in FAQ. Thanks.
  8. Firefox, You will need to uninstall the beta first. More info here: http://forums.malwarebytes.org/index.php?showtopic=85992&view=findpost&p=435269 We apologize for the inconvenience.
  9. Hi wbrobst, Is the system running Kaseya agent? Which anti-virus is that system running? Let us know. Thanks.
  10. Thanks for the log. Junction didn't not find any symbolic link in c:\PerfLogs. Let's replicate the issue and get a Process Monitor log: Download Malwarebytes' Anti-Malware here Save the file to your desktop and double-click it to begin the installation Create a new folder on your desktop called Logs Please download Process Monitor from here and save it to your desktop Double-click on Procmon.exe to run it In Process Monitor, click on File at the top and select Backing Files... Click the circle to the left of Use file named: and click the ... button Browse to the Logs folder you just created
  11. Hi encounter, We need to find out if c:\PerfLogs in your PC contains any symbolic link. I'm attaching a tool called Junction and a batch file to run it. Instructions: 1. Download junction.zip and save it on your Desktop. 2. Right click on junction.zip and select "Extract All...". 3. Click "Extract" 4. The extracted folder should open up automatically. 5. Double click on the Junction folder. 6. Right click on "Run.bat" and select "Run as administrator". 7. Click "Yes" on the UAC prompt. 8. Click "Agree" on the License Agreement. 9. The results will be stored in results.txt. Please attach result
  12. EdWJ, Thanks for the follow up and for confirming that the issue is resolved. Happy Holidays !
  13. Hi chee, We have just released version 1.50.1. Please update MBAM and you should be prompted to install version 1.50.1. Let us know if you still have this issue with 1.50.1. Thanks.
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