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About Mcruz_20

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  1. Most of the memory space are softwares. Spotify I noticed took up a huge chunk of space. I still have some remnant of Spotify on my computer, although I am hesitant to remove the one in blue. I'm not sure if I do remove those in blue, if it will impact the computer greatly. There are some softwares on my computer I have uninstalled, and have no plans of using anymore. Some software folders are stuck, and others I'm not sure if it's okay to remove since it could be related to helping computer's operations. Since I no longer have Norton, I'm not sure if its okay to remo
  2. Just to be on the safe side I ran both Malwarebyte as well as AdwCleaner. Both have been able to remove restoro.exe I'm a bit concerned about my c drive space since it now has 26 gb left, I will try to reinstall Opera. Chrome is something I've been trying to shy away from now, but end up using, out of habit. Speed of computer has not changed. As for the main websites I use, the functions are still the same.
  3. I was hesitant since the domain was not an actual company name. Do you think uninstalling and reinstalling Opera would work?
  4. Yes. I downloaded it myself using fire fox browser. I don't remember the last time I used Firefox and figured this is the default setting since I barely touched it.
  5. I am still having the same issues with Opera browser. I also find that downloads are restricted, as well as I'm not able to access my storage on onedrive, whether I am using Chrome or Opera.
  6. The scan no longer shows the PUP. I feel so relieved! THANK YOU!!!! As for Chrome there have been no changes.
  7. I ran the FRST the result: Fix result of Farbar Recovery Scan Tool (x86) Version: 05-01-2021 Ran by Laurie (08-01-2021 15:50:42) Run:1 Running from F:\ Loaded Profiles: Laurie Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: Unlock: HKLM\SYSTEM\CurrentControlSet\Control\Class\{0C95ABFE-4FB6-49DB-B22F-0E1F5FC4BEEC} REG: reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class\{0C95ABFE-4FB6-49DB-B22F-0E1F5FC4BEEC} /f Unlock: HKLM\SYSTEM\CurrentControlSet\Control\Class\{EEEFACB3-7
  8. Is there a way this could be resolved for Chrome and Opera? Chrome is something I use out of habit, Opera I've been trying to use more frequently. This is the second time I'm getting this message. The first time i got it was before I ran the first 'fix scan'. Is it still safe to run the 'fix scan'? in the previous text, it was mentioned Could this be why that I lost the ability to use some pages in chrome? Or is this two entirely different topic? To me the definition of failed to update means, it did not update (being a few days or a few mont
  9. Hello Kevin, I still have the first fixlog on my comp. Is it okay for me to delete that version? Earlier after I sent the previous post, I have checked my personal email, on both chrome and opera browsers. At first I thought the website was down. On both Chrome and Opera I was directed to a page with the message saying 'your connection is not private'. When I logged into my email on Chrome the Skype icon disappears, and on Opera browser, it shows the 'Your connection is not private' page. I am on my personal email more frequently than I am on my
  10. The speed of my computer is about the same, I see fewer pop ups compared to before. Not sure if it's because of MalwareBytes or Sopho. Since the result of Sopho came clean, I feel a bit more at peace. Yet I'm still unsettled from the scan I have gotten from the AdwCleaner. It's still shows PUP yet still won't go away, at the same time my mind can't help, but see viruses as malware, pup, trojans, etc. How concerned should I be in regards to these 2 pup? Over time, wouldn't they multiply?
  11. I just realized, where are my manners? Kevin, thank you for taking the time to help me. The result from Farbar fix scan: Fix result of Farbar Recovery Scan Tool (x86) Version: 05-01-2021 Ran by Laurie (06-01-2021 20:55:09) Run:1 Running from F:\ Loaded Profiles: Laurie Boot Mode: Normal ============================================== fixlist content: ***************** SystemRestore: On CreateRestorePoint: CloseProcesses: StartRegedit: Windows Registry Editor Version 5.00 [-HKLM\SYSTEM\CurrentControlSet\Control\Class\{0C95ABFE-4FB6-49DB-B22F-0E1F
  12. I have ran the Malware byte version 4 attaching a screen shot as well as the text report. Jan. 3rd I had what was found quarantined. MalwareByte Version 4 scan result: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 1/5/21 Scan Time: 8:39 PM Log File: 327b553c-4fd9-11eb-a2ea-a4badbd478d4.json -Software Information- Version: Components Version: 1.0.1130 Update Package Version: 1.0.35343 License: Trial -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: Laurie-PC\
  13. Previously I was using Norton, since it was free with my internet provider. I have asked around, and was recommended MalwareBytes. Norton always quarantines, but never removes. And this is my first time hearing of something that actually removes. The Malwarebyte premium trial picked up a LOT of pups, after that I decided to try the AdwCleaner, just in case there was something the Premium trial missed. Attached is the screenshot I have from the AdwCleaner result, that have been found. In the scan it has been set to quarantine, then asks for a restart in order to c
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