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PaulGG

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  1. Thanks for your help. How can I know if my ticket is open or closed? I sent a message to support and a bot responded with a message. support.malwarebytes.com Is one ticket enough or do I need to create many tickets? I don't want my problem to be forgotten. It will not be that after 30 days they are just answering me. Thank
  2. Thanks for your reply. Yes, I received a new code in the mail with my payment. The previous license expired a long time ago. then it became a free version. after buying the new license for 2 years and activating it. It tells me it expires in a month. I'm going to get in trouble if I don't fix this
  3. Thanks for your reply. I have an account in My.Malwarebytes.com for more than 2 years with that same account, I buy my licenses, it is the first time that happens to me when trying to use a 2-year license. This is the time the license shows. Above is the license that I bought on 12/29/2020 Down with the license I've been holding for a long time. I already tried deactivating, activating, restarting and updating. Nothing and in the payments the price of the license for 2 years was charged. In the pdf order there is also the license for 2 years! And every so often I get emails that I have to renew my license. Other solution?
  4. Hi. I need your help. How can I solve? On 12/29/2020 I bought a license for 2 years. After activating the license, it appears to me that it expires in a month. I do not understand. The license should expire around 2022. Usually I bought the license for 1 year and it expires after 365 days, but this time I bought the license for 2 years and it turns out that it expires in a month -.-, I also got a message that I have to renew and return to pay for a new license in a month to continue using Malwarebytes Premium. I bought the license for 2 years, not for a month. How can i fix this? Do I have to request a refund? Wait for support to answer me? What I can do? I bought the license for 2 years on the Malwarebytes page. but the license expires in a month. -.- They ask me to pay again to continue using Malwarebytes Premium. -.-
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