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jtauser

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  1. Hi Kevin- Well, that was certainly a thorough procedure to give my computer a Chrome high colonic! I like the specifics you gave on the extensions to try to keep this out in the future. This procedure DID work for this computer and now it's scanning clean. I still need to check a couple of my laptops before I start syncing everything again. Thank you. Joe T.
  2. Hi Kevin- I've been working on cleaning all my sync'd computers and my newest one is proving stubborn. I've used msconfig to set up a minimal boot and Adware.Elex.ShrtCln still keeps appearing when I launch Chrome in signed-out mode. This does not appear on the other two computers at my work table. Suggestions? Thanks Joe T. maj scan 122920.txt FRST_29-12-2020 20.01.04.txt Addition_29-12-2020 20.01.04.txt
  3. Hi Kevin - I ran through the Chrome disinfecting procedure again as described in the post and the malware came back as soon as I opened Chrome. I read through the post again and determined there is one variation between what's described and what the current version of Chrome actually does- when I turned off sync I was still signed in to Google. "This will also sign you out of Google." This did not happen in this particular instance. I would advise others troubleshooting this problem to verify that they are indeed signed out. After turning off sync I had to go back, click on my Profile icon, and tell it to sign out. Then the little anonymous picture appeared on my Profile. With this condition I ran a Malwarebytes scan again, quarantined what it found, and then restarted my computer. This time a scan came up clean after opening Chrome. When I tested turning off sync again it did sign me out of Google. So I'm going to blame the crafty adware struggling and grasping at Chrome to try to keep it's hold; otherwise it makes no sense. Now I need to repeat the procedure on my other computers as described in the post. Regarding the other issue, I thought I had turned all the NI stuff off. LabView has a way of sinking deep roots into the computer it's installed on. I appreciate you pointing that out. If I can't figure out a gentle way to get explorer.exe working again this box will have to have Windows re-installed, which is always it's own brand of joy. Thanks Joe T.
  4. Update - I put Malwarebytes on my new working computer (I have five synced to the same Google account) and my little friends showed up again. So I guess I have to unsync them all and clean things up. That may or may not be a different problem. Joe T. maj scan 122720.txt
  5. Thanks, Kevin. I was able to copy the following files using the command line. Two of the files are from FRST and the others from Malwarebytes. Joe T. Addition_27-12-2020 15.55.05.txt exploit.txt FRST_27-12-2020 15.55.05.txt scan.txt
  6. I'm trying to figure out if I have a malware problem or a Windows 10 problem. Or both. The same four malware programs appear every time I run Malwarebytes after opening Chrome. I've followed the directions from the other posts to un-sync Chrome and reset sync information to no avail. The malware does not appear on other computers I have synced to this account. I'm having a hard time attaching things to the post because every time I do anything involving explorer.exe (such as "choose files") the Open dialog appears and then crashes after a couple of seconds. Which also crashes my desktop - I'm currently working on an a dual monitor system with an open Chrome session next to a monitor that has gone black and is completely unresponsive. Task Manager works, but I can't re-start explorer.exe. I've been fighting this for countless hours over a week and none of the canned answers from the answers.microsoft.com to sfc and DISM my system have come up with anything. I bought another computer so I could continue my work, but this one has a lot on it that I don't want to lose. The System Restore points I had have disappeared. The only way I can retrieve scan report files is to open a command prompt and go to the directories in the old DOS way. I can do this, copy them to a flash drive, and attach them to a post from a different computer if you think it will be useful. I have also downloaded and run FRST as suggested in other posts. So my first question is - do those with experience think this is a Windows problem or a malware problem? Thanks
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